Hi Pavla,
Thank you for reaching out to us.
For us to further check this, can you provide us with the following details below?
If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:
1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002bCXwSQAW&entry.80707362=00108672
2. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.
Regards,
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Hi Pavla,
Thank you for providing the requested details. However, it would be best if you could provide a sample app project instead, so we could have full visibility in your implementation as well. Rest assured that the shared project file will not be shared externally and will be used for investigation purposes only. If you can't still provide a project file due to company policy, you may modify our sample app aligning to your implementation. Also, kindly provide us your app id and if you do have any screen recording that captures this behavior it would be a big help to us.
Pavla Mužíková User Acquisition Manager Tel: +358 41 317 3902 Address: Kauppakatu 7, 87100 Kajaani |
Pavla Mužíková User Acquisition Manager Tel: +358 41 317 3902 Address: Kauppakatu 7, 87100 Kajaani |