Reward Ad requests have a high chance of failure, up to 50%

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derain zhou

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Feb 25, 2022, 2:38:24 AM2/25/22
to Google Mobile Ads SDK Developers
Our project is integrated with admob advertising, including opening ads, Reward ads, banner ads;

No problem in the test environment, but in the official environment there is a big problem;

The chance of Reward ad request failure is very high, up to 50%;

All of them are the same error:

"Request Error: The Google ad request was unable to be fulfilled before a timeout occurred;"

We switched the Reward ad ID, but it didn't help;

We would like to get your technical support;

THANKS.

Mobile Ads SDK Forum Advisor

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Feb 28, 2022, 8:46:06 AM2/28/22
to derai...@gmail.com, google-adm...@googlegroups.com
Hi Derain,

Could you kindly provide the following via Reply to author?
  • App ID
  • Ad unit ID
  • Sample app reproducing the issue

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002Wz26MQAR&entry.80707362=00095592

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Regards,
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Teejay Wennie
Mobile Ads SDK Team
 


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