Unreachable close button in on interstitials on iPhone 14 Pro & Max (Dynamic Island)
Bastien Penalba
Ezeoke Chukwugunyelu
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Mobile Ads SDK Forum Advisor
Thank you for raising your concern to us. I went ahead and tested the reported issue against our sample app. As per testing, I wasn't able to reproduce the issue on my end. Instead, the app works fine and the interstitial ads can be close. I tested this on bot interstitial and interstitial video ads (please see attached screen cast). With that, it appears that the issue occurs on a specific ad. With that, could you please provide to us a Charles log (see instruction here) capturing the ad via "Reply Privately to Author" option? This will help us validating the behavior as it will enable us to traffic the ad (from the provided Charles log) into our test network.
Regards,
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DBC-NZ
DBC-NZ
wang.jy
wang.jy
Mobile Ads SDK Forum Advisor
Hi All,
Thank you for reaching out to us and reporting this behavior that you've encountering in iPhone 14.
May we request for more information on this to help us to further investigate? Kindly provide the following details below privately via Reply privately to author option or directly provide it to the link below.
- App ID
- Charles log capturing this behavior (see instruction here)
- SDK version
If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:
1. Navigate to
2. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.
Regards,
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Mobile Ads SDK Forum Advisor
Thank you for raising this to us. The reported behavior has been flagged to a wider team for investigation. We'll update this thread the soonest the team share their feedback.
Regards,
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Mobile Ads SDK Forum Advisor
Hi All,
I hope you're doing well.
I just want to circle back on this. The team mentioned that, the GMA SDK attempts to hide the status bar when full screen ads are presented, but sometimes the way a publisher is implementing their view controller's prevents us from doing so. It's difficult to explain the exact cause without seeing the publisher's app, but basically, when a view controller is presented modally, the view controller on top is supposed to be able to control the status bar's presentation state. It's also possible to present a view controller as a "child" of another view controller, though, and in that case control of the status bar stays with the parent view controller. If our ads are presented from a child's stack, we can't hide the status bar.
In addition to that, Apple provides APIs that allow parent view controllers to hand off status bar control to children. You can verify your implementation and consider implementing an API like this in your app to make sure GMA's ads can control the status bar.
东海刘
Mobile Ads SDK Forum Advisor
Hi there,
Thanks for commenting on this forum thread.
If your concern is regarding the Interstitial close button overlapping in status bar in the iPhone 14 pro max real device, could you confirm if you already followed our team's recommendations here provided by my colleague (Princess)? If not, you may do so and let us know further results.
Regards,
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