Admob - Ad Serving is limited

[1299 STUDIOS]

Hello,

We're a new account (app only launched four days ago) and we got the ad serving is limited notification.

Can you please advise on how we can fix this?

We are working through all the policy issues but I'm terrified reading about how long it can take to unlock the ad serving limitation. We've spend quite a large chunk on google ads and are now stuck holding the bag. 

Please advise on how we can resolve this issue. Thanks

[Mobile Ads SDK Forum Advisor]

Hi,

This article describes how Google handles the ad serving limit. The key point is to make sure that the application has valid traffic. ​​Invalid traffic includes, but is not limited to:

• Clicks or impressions generated by publishers clicking on their own live ads
• Repeated ad clicks or impressions generated by one or more users
• Publishers encouraging clicks on their ads (examples may include: any language encouraging users to click on ads; ad implementations that may cause a high volume of accidental clicks; etc.)
• Automated clicking tools or traffic sources, robots, or other deceptive software

Please note that this forum can only provide support on the technicalities related to the code implementation of the Mobile Ads SDK. For account-related concern, we recommend that you reach out to the Product Support Team as they're the appropriate team that could help you in this.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vDprX:ref" (ADR-00253630)

Thanks,
 

Mobile Ads SDK Team

[1299 STUDIOS]

Hi, 

We don't have any policy violation warnings, just the ad serving limitation.

Please help us to address this issue. Product Support Team isn't answering emails. 

Awaiting your reply, thank you. 

[Mobile Ads SDK Forum Advisor]

Hi,

Upon checking your account with the provided information, we found an “Ad serving is limited”  issue in the policy center, while we assess the quality of your app traffic. We'll automatically review and update this limit as we continue to monitor your traffic.

 Follow the steps to check the issue: 

• Login in to your account
• Click on home and then policy center

What you can do: 

• Continue to develop your apps and build your audience while we assess your app traffic
• Make sure you're complying with the AdMob Program policies and restrictions
• Learn more about limited ad serving

At this time the forum Product Support Team is the best escalation path to address your concern. It is monitored internally and externally to help you resolve your issue.

If you have any issues regarding Google Mobile Ads SDK implementation, please reach out to us.