Ad close button didn't show

[Adam Bishop]

Hi All -

I had a user report that ads were showing without close buttons. I suspect they were being blocked by the nav bar, but that's not something I can control. 

I've included the screenshots they shared.

Please advise how best to resolve this

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting Mobile Ads SDK support team.

I certainly understand that the issue with the close button not displaying properly is frustrating and impacts your ad delivery. We want to get this resolved quickly for you.

To start an effective investigation, could you please provide us with the following key details:

• app ID

• The specific ad Unit ID

• The SDK version you are using

Once we have this information, we will immediately look into the behavior and proceed with advanced troubleshooting.

Kindly share above details via reply to the author option to do further investigation.

Thanks,

 

Mobile Ads SDK Team

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[2025-11-26 22:54:22Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vUUKP:ref" (ADR-00346063)

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for providing the requested information. 

I'm deleting the thread from the forum as it consists of PII information.

It is always recommended to use the latest version of the SDKs to avoid any issues. As of today, the latest version of the Unity Plugin version is v10.6.0. 

I have executed a Google Sample project using the provided IDs and am able to see the close button without any issues. 

Could you confirm whether the mentioned issue is reproducible in the Google Sample project? Could you try once by updating to the latest version and if the issue still persists then kindly provide the below information via reply to author option for further investigation? 

• Sample project reproducing the issue
• Charles log
• Affected devices

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb. you can share your files via reply to author option by performing the following steps:

1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=500Ht00001vUUKPIA4&entry.80707362=00346063

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Find below your previous response with redacted information.

app ID: ca-app-pub-824xxxxxx34~73xxxxx67

The specific ad Unit ID: ca-app-pub-82xxxxx834/75xxxxx05

The SDK version you are using: I use version 10.0.0 in my Unity project

Thanks,

 

Mobile Ads SDK Team

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How was our support today?

               

[2025-12-01 06:51:59Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vUUKP:ref" (ADR-00346063)