My AdMob account has been temporarily suspended due to European verification

[ahmed hassan]

My AdMob account has been temporarily suspended due to European verification required by AdSense. The message tells me to go to the Adsense support attached with the link that will direct me to the Adsense page

And when I try to contact them, there is no email option so that I can talk to support

So I spoke with Google AdMob support and they told me I had to submit my ID for European verification

For my part, I submitted the documents required to verify my identity more than 3 times. I attached all the required documents (government ID, payment statement, proof of address) and sent them through the form. Still, I did not receive a message stating that my documents had been received as it always happens and it has passed so far More than 3 months. I still haven't received confirmation from the support team that my identity has been successfully verified, and until now my account is still suspended for European verification.

 I spoke again with AdMob support, they told me to contact payments support to make sure that the verification is finished, and I have already spoken to google payments support more than 20 times, they tell me that this verification is related to AdSense, and they do not have authority to see detail about my problem, and I have to talk to Adsense support and the same The thing is, when I try to contact Adsense support, there is no email option to speak with them.

I even gave up and decided to close the account and open a new one, but it is also not possible because it is not possible to close the account in the presence of this request for European verification

And now I have been suffering for more than a few months. I cannot complete my work, I cannot get my profits, I cannot access my Admob account, and all Admob ads are stopped.

Is there any help please, how can I contact Adsense support or how can I solve this problem

information to notes

I submitted all required documents 3 times (Government ID, Payment Statement, Proof of Address), the same as for all previous successful verifications with Google (Developer, Adsense, Admob).

Like my name and address in my bank account, which I've used to get my earnings from Google Payments over the past years.

My AdSense account was activated using the code sent to my address more than 3 years ago

I have no violations on any of my google accounts (Developer, Adsense, Admob).

I've spoken to AdMob support more than 3 times and they can't help me the answer is (We receive an update from our respective team, your account has been suspended due to the issue of verification of your AdSense account, You might check more information from this google help center) which is redirect me to payment support

I've spoken with over 25 payment support via (email.call.chat) and the answer is always the same (We have no information, kindly reach out to the Google AdSense team using this help center: https://support.google.com/adsense/gethelp) which is redirect me to Adsense support.

I really hope to get some help here.

Kind Regards,

[Mobile Ads SDK Forum Advisor]

Hello Ahmed,

 

Thank you for reaching out to us.

 

Please be informed that this support channel can only best assist you with regards to direct Mobile Ads SDK implementation and technical issues. Having said that, know that we do understand the inconvenience this has brought to you. However, as much as we want to help you, this is already out of our scope. Since we are not certain what you meant by Google AdMob support, we will ask if you haven't tried so, to reach out instead to Product Support team as their specialist there are more equipped in handling this kind of concerns.

 

Let us know how it goes or should you need further assistance from us.

 

Regards,

Zoilo Isagani Mobile Ads SDK Team

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[ahmed hassan]

Thank you for your assistance. 

 This is what I meant by Google AdMob support

 https://support.google.com/admob/gethelp

Anyway, thanks for your help I will try this link Product Support team 

Kind regards,