Ad opening browser and google play WITHOUT a user click

[Beanstalk Games]

We have seen a couple of instances of video recordings of our game where an Admob ad inside of our app (rewarded ad format) reaches the end of the video, and without the user clicking on the ad (or clicking on anything at all), the ad auto-opens not only Google Play, but also the user's phone browser.

Is this normal behavior? I thought the user had to actually click an ad to launch Google Play and/or a browser, let alone both.

If it is normal behavior, can it be disabled?

***UPDATE*** I asked this question in the Admob forum and someone suggested I ask about it here, they think it might be an issue with the SDK.

Here is a video of the problem from a play test recording: https://pro.panopto.com/Panopto/Pages/Viewer.aspx?tid=c89a0b9d-ff7b-4f15-828d-af72017a320c

Thanks!

-Tim

[Mobile Ads SDK Forum Advisor]

Hello Tim,

 

Michael here from Mobile Ads SDK support team. Thank you for reaching out to us.

 

I believe that this is not the expected behavior and that your assumption is correct that the user needs to click the ad in order to navigate to a landing page. Having said that, would you be able to share to us the following information so we can further investigate on our end?

• Sample app that can reproduce the issue
• app id (if the sample app is not available or does not include this information)
• affected ad unit id/s (if the sample app is not available or does not include this information)
• affected device details (name and version)
• Charles logs

Regards,

Michael Angelo Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hello Tim,

 

In addition to my last response. Please send the requested privately via "Reply To Author" button or via the below process.

 

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

 

1. Navigate to

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2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

[Sallami Karim]

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[Mobile Ads SDK Forum Advisor]

Hi Sallam,

Do you have any concerns related to Mobile Ads SDK? If so, please provide us the details. We'll be happy to assist you.

Regards,

Teejay Wennie Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hi Tim,

 

Thank you for your response. I'm Pam and I am working with Michael.

 

With regard to your concern, do you have any one on your team that can provide us a reproducible project app or Charles log (see instruction here) capturing the behavior? This will be a big help to us to further check this behavior. The Charles log, will enable us to replicate the behavior in our test app environment (by trafficking the creative in our test network). The network traffic should contain either of the following:

 

• AdMob request URL - https://googleads.g.doubleclick.net/mads/gma
• Ad Manager request URL - https://pubads.g.doubleclick.net/gampad/ads

 

You can provide the following details via reply privately to author option or directly provide it to the link below.

 

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

 

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002hN1D0QAK&entry.80707362=00161435

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

 

On the other hand, I've deleted your post as it contains private information. Below is the copy of your post with scrubbed information.

 

Regards,

Princess Pamela Mobile Ads SDK Team

 

Michael,

 

Thanks for getting back to me!

 

Here is the app: https://play.google.com/store/apps/details?id=com.BeanstalkGames.AncientAlliesTD

 

Here is the ad unit ID: ca-app-pub-xxxxxxxxx/xxxxxxxxxx

 

The only device that I know for sure where it happened was this: LGE LG WING

Which was the person in the playtest of that video I shared.

 

I'm sorry- I'm more of a manager than a dev, I have no experience with Charles logs.

 

Thanks so much for the help!

-Tim

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