Unity Android game: AdMob test ad with AdPosition.Bottom shows up on the top and not on the bottom

[rrcreat...@gmail.com]

Hi, I am now testing a new Unity game for Android on 3 different devices, a Redmi 4A smartphone, a Samsung Galaxy Tab 8 tablet and a Huawei MediaPad 2 tablet. The game has portrait orientation only and I am showing an AdMob banner (for now just test ad) from the very beginning of the game using  1 single call of the appropriate method:

bannerView = new BannerView(adUnitId, AdSize.SmartBanner, AdPosition.Bottom);

While on the first 2 devices, the banner is showing up correctly at the bottom of the screen, on the Huawei MediaPad 2 it is showing up on the top covering my status information and navigation button. Any idea, why is this happening and how to fix it?

Thanks, Robert

[mobileadssdk-a...@google.com]

Hi Robert,

Thank you for contacting our support team.

This issue doesn't seem to have been reported to us before. Can you check if you can replicate this issue on our sample HelloWorld project? Kindly also check if you can only replicate the issue on a Huawei MediaPad 2 device or if you can replicate it on other devices as well. 

If you were able to replicate it on our sample project, kindly share with us some screenshots and/or video recording showing the issue. You may provide it to us using the Reply Privately to Author option.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

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[mobileadssdk-a...@google.com]

Hi there,

Thank you for providing additional information about the issue.

Were you able to check if you can replicate the issue on our sample HelloWorld project, as well as on other devices other than a Huawei MediaPad 2? If possible, may we request (via the Reply Privately to Author option) for a screenshot/video capture showing the issue, as well as logs from Charles' Proxy? You may refer to this document on how to properly set up Charles' Proxy. These information will be extremely helpful to us in investigating the cause of the issue.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

On 03/25/18 16:48:32 rrcreat...@gmail.com wrote:

OK, so to include also the product versions:

Unity: 2017.3.1f1

Google Mobile Ads Unity Plugin: 3.12

On Sunday, March 25, 2018 at 10:43:44 AM UTC+2, rrcreat...@gmail.com wrote:

Hi, I am now testing a new Unity game for Android on 3 different devices, a Redmi 4A smartphone, a Samsung Galaxy Tab 8 tablet and a Huawei MediaPad 2 tablet. The game has portrait orientation only and I am showing an AdMob banner (for now just test ad) from the very beginning of the game using  1 single call of the appropriate method:

bannerView = new BannerView(adUnitId, AdSize.SmartBanner, AdPosition.Bottom);

While on the first 2 devices, the banner is showing up correctly at the bottom of the screen, on the Huawei MediaPad 2 it is showing up on the top covering my status information and navigation button. Any idea, why is this happening and how to fix it?

Thanks, Robert

--

---
You received this message because you are subscribed to the Google Groups "Google Mobile Ads SDK Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads-sdk+unsub...@googlegroups.com.
To post to this group, send email to google-admob-ads-sdk@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/google-admob-ads-sdk/0d8cb432-f6db-4086-9825-e1a08dc2c325%40googlegroups.com.

[mobileadssdk-a...@google.com]

Hi there,

Joshua is out of office and I'll be assisting you with your issue today.

Thank you for sharing all of the details. I was unable to reproduce this with our test devices but let me retry with few more and get back to you on this. 

Regards,
Deepika Uragayala
Mobile Ads SDK Team

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Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
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On 03/26/18 23:07:23 mobileadssdk-a...@google.com wrote:

Hi there,

Thank you for providing additional information about the issue.

Were you able to check if you can replicate the issue on our sample HelloWorld project, as well as on other devices other than a Huawei MediaPad 2? If possible, may we request (via the Reply Privately to Author option) for a screenshot/video capture showing the issue, as well as logs from Charles' Proxy? You may refer to this document on how to properly set up Charles' Proxy. These information will be extremely helpful to us in investigating the cause of the issue.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

On 03/25/18 16:48:32 rrcreat...@gmail.com wrote:

OK, so to include also the product versions:

Unity: 2017.3.1f1

Google Mobile Ads Unity Plugin: 3.12

On Sunday, March 25, 2018 at 10:43:44 AM UTC+2, rrcreat...@gmail.com wrote:

Hi, I am now testing a new Unity game for Android on 3 different devices, a Redmi 4A smartphone, a Samsung Galaxy Tab 8 tablet and a Huawei MediaPad 2 tablet. The game has portrait orientation only and I am showing an AdMob banner (for now just test ad) from the very beginning of the game using  1 single call of the appropriate method:

bannerView = new BannerView(adUnitId, AdSize.SmartBanner, AdPosition.Bottom);

While on the first 2 devices, the banner is showing up correctly at the bottom of the screen, on the Huawei MediaPad 2 it is showing up on the top covering my status information and navigation button. Any idea, why is this happening and how to fix it?

Thanks, Robert

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You received this message because you are subscribed to the Google Groups "Google Mobile Ads SDK Developers" group.

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[mobileadssdk-a...@google.com]

Hi there,

I've tested this with our test device today we are unable to reproduce the issue locally. So it looks like it might just be a device specific issue to us. Does the device have Custom ROM? Can you factory reset the device and try again?

Regards,
Deepika Uragayala
Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 03/27/18 15:36:35 mobileadssdk-a...@google.com wrote:

Hi there,

Joshua is out of office and I'll be assisting you with your issue today.

Thank you for sharing all of the details. I was unable to reproduce this with our test devices but let me retry with few more and get back to you on this. 

Regards,
Deepika Uragayala
Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~