Hi,
Thank you for contacting Mobile Ads SDK Support team.
This is a known issue. We already raised this issue with the wider team and the team took a look at the crash and they believe this is a weird corner case. As part of investigating your issue, we need some additional information.
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Mobile Ads SDK Team |
[2025-12-01 09:31:32Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vUa8K:ref" (ADR-00346262)
Affected Environment:
SDK/Library Version: com.google.android.gms:play-services-ads (likely around version 21.5.0, inferred from dynamic module version 253405700017.794833465.794833465)
Android Versions: Primarily affects Android 13-15 (API 33-35)
Device Models: Samsung devices are predominantly affected
Trigger Scenario: During ad initialization or display (triggered internally by GMS HandlerThread)
Hi,
Thank you for contacting Mobile Ads SDK Support team.
This is a known issue and our team is actively working on a resolution. Once we receive any updates, we will intimate you. Meanwhile, your patience is important.
![]() |
Mobile Ads SDK Team |
[2025-12-12 06:04:29Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vUa8K:ref" (ADR-00346262)