Black Screen on Huawei Devices

FunSoul

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Jan 17, 2021, 2:23:38 PM1/17/21

to Google Mobile Ads SDK Developers

Huawei devices are showing black screen when trying to show AdMob interstitial.

We have attached the device logcat.

device logs.txt

Mobile Ads SDK Forum Advisor Prod

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Jan 17, 2021, 10:32:53 PM1/17/21

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Hi there,

Thank you for reaching out to us.

Checking through the logcat you've provided, this seems to be a no-fill issue at first glance. With this in mind, could you kindly provide the details below (via Reply to author, or a direct, private reply to this email) so that I can investigate the issue?

App ID
Ad unit ID/s affected

Ziv Yves Sanchez
Mobile Ads SDK Team

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FunSoul

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Jan 18, 2021, 12:09:18 PM1/18/21

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I was testing on test ad units

Mobile Ads SDK Forum Advisor Prod

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Jan 18, 2021, 4:00:16 PM1/18/21

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Hi Funsoul,

Thank you for the reply back. I work with Sherwin. As such I will be helping you today with this issue. Having read over the post, the best thing to do at the moment would be to send us privately the previous items asked for. As well as we would recommend if you can test on another device that is not a Huawei. Also you can check out our sample apps to see if your Id's work on them. here is our Github with them.

Regards,

William Pescherine
Mobile Ads SDK Team

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