[ Ad Manager ] Adaptive Inline Ads return with wrong height information

[Marius Raaf]

Hi,

we integrated Adative Inline Ads into our App with 30 Mio. active users.

After the integration we saw some served ads which rendered only in a "Banner" format instead of the "big" adaptive ad format, which results in trunkated ads.

This wrong served ads are observable on Android and iOS.

In the attached screenshot you can see the correct ad (top) one medium rect ad and two wrong served ads. The white space around the ads is due to minHeight constraints but the AdView itself is set to wrap its content.

Here two additional examples:

iOS which animates to wrap the provided ad height:

Android where only the bottom of the ad is visible:

Regards,

Marius 

[Marius Raaf]

The large screenshot as file: 

[Mobile Ads SDK Forum Advisor]

Hi Marius,

I work with Pamela and will assist you. I tested your Id's in a test Android device and didn't find a cut off ad. Could you send us a Charles log of an ad that is cut off?  To narrow down the issue, could you reproduce this in a slightly modified sample app (Android , iOS )?

Regards,

Aryeh Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hi Marius,

I had to delete your last post because it contained sensitive information. Could you privately send us a Charles log of an ad that is cut off?  To narrow down the issue, could you reproduce this in a slightly modified sample app (Android , iOS )? If so, could you tell us what are the modifications so we can see this on our end?

[Marius Raaf]

Hi Aryeh,

 

we figured out, that the problem with the ad size happens somewhere in the Ad Manager with ads which are delivered by our Pre-Bidding Networks Amazon DTB and Criteo.

 

This is the reason why the issue is not reproducible with Google Ads only.

 

We request only MediumRect Ads from these Networks and somehow their ads are returned in 320x480 or 320x50 placements, but always filled with a MediumRect which then causes a lot of whitespace or truncated ads. This issue started with using the Adaptive Inline AdSize on our AdRequests. So I guess it’s more of an Ad Manager issue rather than an SDK problem.

 

Best,

Mit freundlichen Grüßen

 

Marius Raaf
Leiter Mobile Apps

 

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[Mobile Ads SDK Forum Advisor]

Hi Marius,

Thank you for your response.

Can you confirm if your concern is now working properly? Since you mentioned that this is related to the ad size we recommend reaching out to the Ad Manager Support team, using these support options.

Regards,

Princess Pamela Mobile Ads SDK Team

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[Marius Raaf]

Hi Pamela,

 

yes, thank you. We will investigate the issue further with the ad manager support team.

 

Thanks,

 

Marius Raaf
Leiter Mobile Apps
E-Mail: mariu...@wetteronline.de | Tel.:  +49 (0) 228 55937-906

 

 

Von: Mobile Ads SDK Forum Advisor <mobile...@forumsupport.google>

Datum: Donnerstag, 17. Februar 2022 um 09:51
An: Marius Raaf <mariu...@wetteronline.de>
Cc: google-adm...@googlegroups.com <google-adm...@googlegroups.com>