When internet is not available admob banner ad area does not register touch

[Pijush Mandal]

I'm working on a Unity Game and I've successfully implemented admobs and everything is fine. My only issue is that when the internet is not available the area provided for AdMob banner ad does not register Touch on the game. How can I fix the issue like when the internet is not available touch for the game will work. Thanks!

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Pijush,

Would you be able to provide to us a miniature sample project where issue is reproducible so we can further check on our end?

Regards,

Ivan Bautista

Mobile Ads SDK Team

[Pijush Mandal]

Let me clear my issue. I don't think I've got an issue from my end.

I'm attaching the screenshots of what I'm trying to convey. If required I'll attach a sample of my game. BTW I'm using Official Admob Plugin for unity.

In the first screenshot everything is working as it supposed to when the internet is connected but in the second screenshot, the AdMob banner area doesn' register touch when I'm offline. I've found somewhere that Admob is present in the offline mode but it's invisible that's why Touch doesn't work in the banner area. Thanks!

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Pijush,

Thank you for getting back to us with some screenshots to help us understand your issue even more. I did some modifications with our sample app to allot a fixed area to place the Banner View upon start of the app but Touch events are registering in that area on my end even if the Banner Ad didn't display because of Network connection issues.

If you can provide to us a sample project where issue is reproducible, then that would really help us further check the issue you are encountering on your end.

[Pijush Mandal]

I don't think I have any issues in the codes rather on the above-mentioned screen from the banner ad. Still, I'm attaching the AdManager and let me know If I've any issues in the code.

I've also tried bannerEventHandler but didn't get the results. Please give me any suggestion this is the only issue I'm having before I can upload my game on Play Store.

AIso I have found an issue in which the guy had quite similar issue Touch Problem but in my case touch doesn't register on any device, Both the phone I'm using is running Nougat.

NOE: I'm just calling ShowBanner(); from AdManager in the start of other class. Thanks!

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Pijush,

Thank you for getting back to us with code snippets of your implementation. However, looking at the code snippets, it seems that you are integrating AdMob Ads via a 3rd party plugin.

If you are indeed using a 3rd party plugin, then please note that we can only provide support to technical questions regarding the use of the official Google Mobile Ads Unity plugin because we can't assure you that the features of the Mobile Ads SDK will work as expected in other plugins. 

If you have any concerns with integration using a 3rd party plugin, then it would be best that you contact their developer support team directly as we don't have visibility on the inner workings of their plugin.

Regards,

Ivan Bautista

Mobile Ad SDK Team

[Pijush Mandal]

Thank you, Ivan, 

I'm using Admob in my project. should I switch to GoogleAds to fix the issue?

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Pijush,

Thank you for getting back to us to confirm. I wasn't able to encounter the issue you described using the official Google Mobile Ads Unity plugin so switching to using our official plugin should resolve your issue. 

You may refer to this Get Started guide to kickoff your integration.

[Pijush Mandal]

Thank you, Ivan

After implementing the official google ads plugin the touch issue has gone.