Interstitial ads can't be closed when info button tapped

[Tarık Yılıkoğlu]

I have tested with both Google-Mobile-Ads-SDK 7.34.0 and 7.53.1 they both have the same issue on iPhone x,xs,11 devices with various iOS versions: 11.4, 12.4, 13.3

With the devices which does not have notch iPhone 5s, iPhone 7 info screen opens on safari so there is no problem with them.

You can see the attached image when I open why this ad screen I cannot close and go back to app. I have to kill the app and reopen it.

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

Thank you for reaching out to us. 

With regard to your concern, the Google Mobile Ads SDK fully supports interstitial and rewarded ad formats for iPhone X As of Version 7.26.0, so it's odd that you are getting that behavior. Is the issue realibly reproducible on your end or is it only happen on a specific ad? Could you please provide us a Charles log (see instructions here) capturing the behavior via Reply privately to author option so we could investigate the issue further?

Regards,
Teejay Pimentel
Mobile Ads SDK Team

ref:_00D1U1174p._5001USx2c7:ref

[Tarık Yılıkoğlu]

Hi,

I couldn't reproduce the issue again because different ad is coming now and it is working correct.

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

Thank you for getting back to us. Since this only happens on a specific creative, then it is possible that this is a creative specific issue. It will be really helpful if you could capture the Charles Proxy logs for such instances, this will help us troubleshoot this further.