Just test ads after 5 days publishing

[Ani Mitkova Chepakova]

Hi,

My Admob account is new (10 days old), but the app still shows only test ads 5 days after publishing. Is this normal ?

In the Admob portal everything looks fine -  I see that "Your account is approved" ; there are no errors anywhere, the App says that it is "Ready" , I see metrics that are non-zero - 

Sessions / DAUhelp_outline

1.8

Avg. session durationhelp_outline

27m 46s

Ad exposure/sessionhelp_outline

0.99%

Daily active users (DAU)help_outline

4.84K

but the App still shows only test ads. Should I do something or I have to wait more?

[Mobile Ads SDK Forum Advisor]

Hello Ani,


Thank you for reaching out to us.


To properly troubleshoot your issue, kindly provide us the following information below privately:
 

• Affected Ad unit IDs
• App ID

You can provide the following details via reply privately to author option.

      
Regards,

Zoilo Isagani Mobile Ads SDK Team

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[Ani Mitkova Chepakova]

Hi, i have sent you a massage. Have you received it ? 

[Mobile Ads SDK Forum Advisor]

Hello Ani,

 

Michael here and I work along with Pamela.

 

It appears that you did not received the last response from my colleague. Thus, allow me to repost it here for your information.

 

As per checking your ad unit id, I wasn't able to load ads on it. However, for your concern, the possible reason that test ads show in your app that is already been published are due to the following:

 

• You're requesting an ad using an emulator
• You've set your device as an enabled test device via UI or programatically

 

Given that, we would recommend to check the following condition above and make sure that your implementation does not hit any of it.

 

Kindly do let us know should the above information not be sufficient to resolve your issue.

 

Regards,

Michael Angelo Mobile Ads SDK Team

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[Ani Mitkova Chepakova]

Hi, 

Thanks for the response, but both suggestions do not apply to me - the ads do not run on emulator and I am not seeing ads only on the enabled test devices. 

Can you double-check that you do not load ads? Customers report that they see the test ads . Also, the Admob's user metrics show that that customers see ads and there are about 3000 active user per day (please, check the attached screenshots from my account):

[Mobile Ads SDK Forum Advisor]

Hello Ani,

 

Thank you for your response.

 

Upon checking your account, you appear to have a payment hold status due to pending PIN. This could cause the no ads error when my colleague tested your ad unit. To confirm, have you checked your code if you added test devices programatically?

 

Regards,

Zoilo Isagani Mobile Ads SDK Team

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[Ani Mitkova Chepakova]

Dear Zoilo,

Thank you for the reply. I have added my two test devices using the  AdMob UI  ; the game engine does not allow to check the code  programatically . Is there any other way to test this? 

On the other hand - my total earnings are 0 EUR and based on my understanding - my account says that I haven't reached the  payment method selection threshold

[Mobile Ads SDK Forum Advisor]

Hello Ani,

 

So we can look into this further, can you send us a sample app privately? You can provide the following details via reply privately to author option or directly provide it to the link below.

 

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

 

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002iW8A6QAK&entry.80707362=00166019

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

[Ani Mitkova Chepakova]

Dear Pamela,

I have just sent again the file as larger attachment (larger than 25mb) . Please, confirm that you have received it this time. 

Regarding the other issues:

1.  For the past week the crawler have not managed to find my app-ads.txt file. As a test-  since yesterday (~24 hours ago) the domain (in the Google Play Console) has been changed to https://lff9ae00b.app-ads-txt.com and now I am waiting again for the crawler to find it  ; now the app-ads.txt is located at https://lff9ae00b.app-ads-txt.com/app-ads.txt and this file is clearly accessible. 

2. I have triple-checked - in the build I am using my App ID and my Ad Unit ID , not the test ones. 

Best Regards,

Ani

[Mobile Ads SDK Forum Advisor]

Hello Ani,

Thank you for the information you provided. We will have to share this to the wider team to provide assistance on this. Rest assured that one of our team will reach out to you.

[Mobile Ads SDK Forum Advisor]

Hi Ani,

My name is Chris and I'll be assisting with your case. Could you let me know if you also see the payment error we are seeing on your account, as well as whether or not you've followed the app-ads.txt instructions below and if Google Play has located that file?

Regards,

Chris

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[Ani Mitkova Chepakova]

Dear Chris,

Thank you for your reply. After a lot of troubleshooting - it turns out there had been an error in the implementation of the SDK from my side. Two days ago, finally, the crawler also found the app-ads.txt (after the domain change) and now the real ads are showing. 

In my account - I do not see a payment error. 

Thank you for your support. This problem is now solved. 

Best Regards,

Ani