Interstitial ad only show black screen.

[design...@gmail.com]

Hello everyone

I have a problem about using Interstitial ad. It's only show a black screen.
How can I fix this? (I use unity 4.5.4)

Thank you for all help.

[Eric Leichtenschlag (Mobile Ads SDK Team)]

Which platform is this on? Can you provide a screenshot?

There's a known issue on Android where dismissing the interstitial takes a second or so where the screen looks black. Is that what you're referring do?

Thanks,
Eric

[Fidel Eduardo López Mayorga]

I have the same issue. On an iPhone 5s iOS 8.1.2, using GoogleMobileAds.framework (7.0.0). I load the interstitial while using one view controller, the delegate returns that the ad has been received ok, then I modally push a new view controller and pass the loaded interstitial to the new view controller to be displayed in viewwillappear. I check interstitial.isReady (returns yes). So I show the ad and only get a black screen that can't be dismissed.. 

I didn't have this issue with previous SDK versions..

Thanks!

[Eric Leichtenschlag (Mobile Ads SDK Team)]

Hmm, I don't see the problem on 7.0.0. I think it could be due to a certain ad format that isn't rendering properly, although that would mean it's independent of the SDK version. Is this consistently reproducible, and only on 7.0.0? Does it happen if you use the test iOS interstitial ad unit ID (ca-app-pub-3940256099942544/4411468910)?

Thanks,
Eric

[Lukas Arts]

Hi Eric,

I recently got this error with an app that runs on iOS 8.1.3 and GoogleMobileAds.framework 7.0.0 I'm pretty sure the problem lies within a particular ad. The interstitial shows a completely black screen except for a circular cross (quit) button in the top right corner. This button is inactive. The other 'official' quit button of the interstitial, which is in the top left corner doesn't show up but(!) it will respond if you click on the place where it used to be.

I hope you recognise this particular ad and fix this issue. It lets my users think that my app has issues and that they have to restart the whole app. 

Best Wishes,

Lukas Arts

Op dinsdag 17 februari 2015 21:54:56 UTC+1 schreef Eric Leichtenschlag (Mobile Ads SDK Team):

[Тимофей Крючков]

Hi, I have same problem. At different devices, different our apps has black screen. Result of Admob is: AdLoaded. Probably, the problem is with video ads. Could you help me?

воскресенье, 9 ноября 2014 г., 20:59:05 UTC+2 пользователь designviz interactive написал:

[Eric Leichtenschlag (Mobile Ads SDK Team)]

Hello,

Any chance you tried to use your ad unit within an hour of creating it? Is it still happening now with that ad unit?

There's a known issue that newly created ad units return empty html for the first hour or so.

Thanks,

Eric