Is Admob down right now?

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Tony Chan

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Sep 2, 2014, 3:24:26 PM9/2/14
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Did someone mess up while trying to shut down legacy AdMob and inadvertently down the rest of the AdMob service?

Amy Quispe (AdMob SDK Team)

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Sep 2, 2014, 7:17:11 PM9/2/14
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Looks up for me.

Tony Chan

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Sep 2, 2014, 8:47:19 PM9/2/14
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I got in contact with someone on support and they're looking into our issue. We're not getting served ads all of a sudden today and we suspect it might have something to do with the legacy migration (even though we migrated long ago). Also we're almost certain the main website was down a few hours ago.
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miz yeh

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Sep 2, 2014, 9:56:23 PM9/2/14
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Same issue here , here are the logs

09-03 01:50:37.969: I/Ads(1115): adRequestUrlHtml: <html><head><script src="http://media.admob.com/sdk-core-v40.js"></script><script>AFMA_getSdkConstants();AFMA_buildAdURL({"preqs":1,"session_id":"16278901613141825269","u_sd":1,"seq_num":"2","slotname":"8c9f178538fe43d7","u_w":320,"msid":"","cap":"m,a","adtest":"on","js":"afma-sdk-a-v6.4.1","ms":"5n78tDoTkPitcXmE7hxEdi0Y0jdhka3F6cSX1x7HZ5Ru5g-zymQUT6Y-F6sh6bKpoJ8IVaqMwgYXV8YRa01S0e2M3pfifHVZMTIVYaXIjLQ607_Ol5YlIk0-R-XvkBNzgC-obzh3DEmoIRQ62UXGZTnRhWTZ3RuPUrJjbGlTKxx7A2l8gau302vBPuE89pZ-5xii2drgNcGpsc94dFrZ0oLra4PGF7GTY3QThGs6dlbywxrqF6XDY4-KJt2fLEwPsNEdaNoOuhpDpc_ODY_POrweyTxk7lyIPHeHt-33Rnl3N3SH4d-AIjEGNOKsDXFvszH8d2ihHyeb1fATwt6LsQ","isu":"26F0F96A9479FFE77DDAA67F25440647","bas_off":0,"format":"320x50_mb","oar":0,"net":"wi","app_name":"","hl":"en","ad_pos":{"height":0,"visible":1,"y":432,"x":160,"width":0},"gnt":0,"u_h":432,"pt":1,"bas_on":0,"ptime":120060,"u_audio":1});</script></head><body></body></html>
09-03 01:50:38.089: E/Ads(1115): JS: Uncaught SyntaxError: Unexpected token < (https://www.google.com/ads/admob/:1)
09-03 01:50:38.089: E/Web Console(1115): Uncaught SyntaxError: Unexpected token < at https://www.google.com/ads/admob/:1
09-03 01:50:38.089: E/Ads(1115): JS: Uncaught ReferenceError: AFMA_getSdkConstants is not defined (http://media.admob.com/:1)
09-03 01:50:38.089: E/Web Console(1115): Uncaught ReferenceError: AFMA_getSdkConstants is not defined at http://media.admob.com/:1
09-03 01:51:37.945: I/Ads(1115): AdLoader timed out after 60000ms while getting the URL.
09-03 01:51:37.945: D/webviewglue(1115): nativeDestroy view: 0xb8905008
09-03 01:51:37.945: I/Ads(1115): onFailedToReceiveAd(A network error occurred.)

Marilenny Gil

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Sep 2, 2014, 10:22:32 PM9/2/14
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Yes is down, i can not see the ads in my applications.

Daniel

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Sep 2, 2014, 11:02:43 PM9/2/14
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We're seeing outage since about 8 hours ago as well. We are seeing outage on AdMob mediation. We initially thought it was related to legacy AdUnitID's even though we had already updated all of our apps in late July to use new single app id's. We are seeing this error:


 Failed receiving interstitial with error Error Domain=com.google.ads Code=1 "Request Error: No ad to show." UserInfo=0x1940c260 {NSLocalizedDescription=Request Error: No ad to show., NSLocalizedFailureReason=Request Error: No ad to show.}


This is all on iOS BTW.

To test, we added new ad units and apps and tested them as well. This is what we would see even with brand new apps and ad unit id's we created an hour ago to test this:
- If we left the ad unit with only AdMob interstitials we could see AdMob interstitials
- Once we add another network to mediate and it takes effect in AdMob's mediation system (about 10 minutes after submitted change), we would see the same thing as before.

Everything was working fine 8 hours ago.

cnd

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Sep 2, 2014, 11:49:12 PM9/2/14
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Same here for last few hours. Ad serving not happening for legacy ad unit ids - I have already updated to new admob long back. Admob, please do the needful we are loosing lot of revenue :(

lockeandev

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Sep 3, 2014, 1:19:28 AM9/3/14
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Ads are down on my three apps since about 8 hours ago.  I migrated from legacy admob in August of 2013.  I have not updated to the Google Play services sdk yet, so maybe that's the issue?

Daniel

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Sep 3, 2014, 2:11:02 AM9/3/14
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Looks like everything came back up just now? Can anyone at Google provide some details as to what happened?

Thanks.

Tony Chan

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Sep 3, 2014, 2:18:20 AM9/3/14
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Just checked some of our apps. It does seem to be up again. Haven't had a chance to check if all our mediation networks are getting through though.

Kumar Mettu

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Sep 3, 2014, 3:41:27 AM9/3/14
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On Android it appears Legacy ID's are not receiving ads any more. Hope this gets fixed soon.

Muhammad Humayoun

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Sep 3, 2014, 4:24:06 AM9/3/14
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Same issue here, not receiving ads on android apps with legacy IDs. Do let me know if it is necessary to update new IDs in apps??

Raj

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Sep 3, 2014, 10:48:58 AM9/3/14
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hi all,

i just checked our yesterday's stats. They are 35% down. All revenue,
impressions, are down 35%.

Ads are working right now with legacy ids as well.

May be ads were down for a while because of their switch going on.
(may be 7 hours i guess.. Ads are up right now in all our apps with
legacy ids.)

Thanks
Raj

On 9/3/14, Muhammad Humayoun <humayoun....@gmail.com> wrote:
> Same issue here, not receiving ads on android apps with legacy IDs. Do let
> me know if it is necessary to update new IDs in apps??
>
> On Wednesday, September 3, 2014 12:41:27 PM UTC+5, Kumar Mettu wrote:
>>
>>
>> On Android it appears Legacy ID's are not receiving ads any more. Hope
>> this gets fixed soon.
>>
>>
>> On Tuesday, September 2, 2014 11:18:20 PM UTC-7, Tony Chan wrote:
>>>
>>> Just checked some of our apps. It does seem to be up again. Haven't had a
>>>
>>> chance to check if all our mediation networks are getting through
>>> though.
>>>
>>> On Tuesday, September 2, 2014 11:11:02 PM UTC-7, Daniel wrote:
>>>>
>>>> Looks like everything came back up just now? Can anyone at Google
>>>> provide some details as to what happened?
>>>>
>>>> Thanks.
>>>>
>>>> On Wednesday, September 3, 2014 11:02:43 AM UTC+8, Daniel wrote:
>>>>>
>>>>> We're seeing outage since about 8 hours ago as well. We are seeing
>>>>> outage on AdMob mediation. We initially thought it was related to
>>>>> legacy
>>>>> AdUnitID's even though we had already updated all of our apps in late
>>>>> July
>>>>> to use new single app id's. We are seeing this error:
>>>>>
>>>>>
>>>>> * Failed receiving interstitial with error Error Domain=com.google.ads
>>>>>
>>>>> Code=1 "Request Error: No ad to show." UserInfo=0x1940c260
>>>>> {NSLocalizedDescription=Request Error: No ad to show.,
>>>>> NSLocalizedFailureReason=Request Error: No ad to show.}*
>>>>>
>>>>> This is all on iOS BTW.
>>>>>
>>>>> To test, we added new ad units and apps and tested them as well. This
>>>>> is what we would see even with brand new apps and ad unit id's we
>>>>> created
>>>>> an hour ago to test this:
>>>>> - If we left the ad unit with only AdMob interstitials we could see
>>>>> AdMob interstitials
>>>>> - Once we add another network to mediate and it takes effect in AdMob's
>>>>>
>>>>> mediation system (about 10 minutes after submitted change), we would
>>>>> see
>>>>> the same thing as before.
>>>>>
>>>>> Everything was working fine 8 hours ago.
>>>>>
>>>>> On Wednesday, September 3, 2014 3:24:26 AM UTC+8, Tony Chan wrote:
>>>>>>
>>>>>> Did someone mess up while trying to shut down legacy AdMob and
>>>>>> inadvertently down the rest of the AdMob service?
>>>>>>
>>>>>
>
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nsef

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Sep 3, 2014, 2:39:24 PM9/3/14
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Hi,

We already upgraded to new admob long back and ad serving and performance to our apps were normal till Yesterday (half day). But then there was no ad serving for around 10 hours to our apps with legacy ad units, which resulted in total revenue loss for that time yesterday. Today ad serving started but impression count (and hence revenue) is 30-40% less than normal. Still few apps are not getting ads, observed that particular app gets ads in one device but fails to get ads in other device. We get following exceptions when ad serving fails. There is still definitely some issue with ad serving and ad impression number is less than normal (30-40% less as of now). Also spoke to other developers and they also reported same issue. Request your advise/action to resolve this as this is resulting in revenue loss for us. Thanks.

09-03 18:23:24.382: E/Ads(3252): JS: Uncaught SyntaxError: Unexpected token < (https://www.google.com/ads/admob/:1)
09-03 18:23:24.390: E/Ads(3252): JS: Uncaught ReferenceError: AFMA_getSdkConstants is not defined (http://media.admob.com/:1)

New admob with sdk version 6.x.x and legacy ad ids

Regards


I.D.E.

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Sep 3, 2014, 4:58:37 PM9/3/14
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I'm getting the same:

1 September 2014: Normal
2 September 2014: Number of requests is 29.8% lower than normal. Revenue reduced as well
3 September 2014: Number of requests is about 40-50% lower than normal. Revenue reduced a lot.

This is for legacy AdMob.

Diego

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Sep 4, 2014, 4:13:22 AM9/4/14
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I get very similar results, sudden drop in the total number of requests for the last two days.

September 1st: normal number of request.
September 2nd: drop in the 30% range in total number of requests.
September 3nd: also a drop in the 30% range in total number of requests.

Econ, ctr,...they all stay in the same values as usual so the impact on revenue is also in the 30% range for the last two days.

Diego

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Sep 4, 2014, 4:50:19 AM9/4/14
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Hi guys,

Can we try to help AdMob isolate the issue? Could someone confirm if they are experiencing the issue for non-legacy ad units?

So far based on the posts all impacted ad units are legacy. Including all my ad units where I see a consistent 30ish% drop in requests since September 2.

Thanks,
Diego.

Sam

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Sep 4, 2014, 5:19:10 AM9/4/14
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Same issue here.
Number of requests is about 30-50% lower than normal since 9/2.

(for old AdMob sdk 6.3.1 and legacy ad ids)

Derek Tishler

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Sep 4, 2014, 7:50:54 AM9/4/14
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I have also seen a very sharp 30+ decrease, when compared to that day from the previous weeks, in my ad revenue/traffic starting Sept 1 and peaking on Sept 2. I thought it was due to the itunes downage but that is alleged to have lasted only 5.5 hours? I am using the new Admob on both ios/android.

Mobiz IT Solution

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Sep 4, 2014, 10:43:38 AM9/4/14
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hope it back to normal soon

David Cooper

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Sep 4, 2014, 11:11:08 AM9/4/14
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Same here 30% down last 2 days and today seems worse. Admob won't reply or fix it, they never do.

Amy Quispe (AdMob SDK Team)

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Sep 4, 2014, 2:04:37 PM9/4/14
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As previously announced, we started to sunset the legacy AdMob system this week and completed the process on 2 September. For a limited time, this led to some unexpected behavior resulting in ads not serving for apps containing older versions of the Google Mobile Ads SDK for iOS (version 6.5.1 and below) and Android (version 6.4.1 and below). Publishers using these older SDKs on both the legacy and new AdMob platforms, DoubleClick for Publishers, and Ad Exchange In-App, were affected by this issue.


Our engineering team identified the problem quickly and worked to restore the service within hours. We apologize for any ad serving outage you may have experienced during this time.

nsef

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Sep 4, 2014, 2:23:16 PM9/4/14
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Hi Amy,

Thanks for this information.

Outage caused on 2-September is one part but bigger problem for us (and I suppose for many others in this thread) is impression drop of 40% caused due to that issue. Today is third straight day with 40% less impressions and revenue for us. Even if we update all our apps with latest sdks, we are not sure if this issue will be resolved in immediate future as many/majority of our users still use app versions with legacy sdks.

Regards.

David Cooper

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Sep 4, 2014, 5:10:46 PM9/4/14
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Amy, this definately has not been resolved. Your response is somewhat dismissive of the problems we are reporting. Please raise and investigate this issue. Developers are losing money due to this 'we fixed it' attitude, you haven't fixed it!!

hotkak...@yahoo.fr

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Sep 4, 2014, 6:16:10 PM9/4/14
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I have the same issue, the problem isn't fixed

Samuel Robert

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Sep 5, 2014, 3:19:12 PM9/5/14
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I have the same issue.

I have the new admob and also use admob thought Google play. However, my revenue and traffic started to decrease dropped since the 1. September until now.
It's getting worst with the time.

1. Sept ----    -10% (Revenu and traffic)
2. Sept ----    -20% (Revenu and traffic)
3. Sept ----    -30% (Revenu and traffic)
4. Sept ----    -40% (Revenu and traffic)
5. Sept ----    It look like it will stay between (-35 and 40%) or maybe a -50%, due the fact that the installation on my app increase day by day.

Please please fix this issue!

Jari Huomo

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Sep 5, 2014, 3:38:39 PM9/5/14
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Same for me, here are my impressions stats from App Annie:

David Cooper

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Sep 5, 2014, 4:08:17 PM9/5/14
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Exactly the same here too.
Come on Admob.... do something!!!!

Jari Huomo

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Sep 6, 2014, 5:10:29 AM9/6/14
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At least my impressions are now steadily growing, almost back to normal so hopefully problem solved and disappeared :)


David Cooper

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Sep 9, 2014, 12:33:03 PM9/9/14
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Still not see a recovery from this.
Anyone else?

Raj

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Sep 10, 2014, 2:00:41 AM9/10/14
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In my case, they are still 10-15% down all of the stats for the last 4 days. Earlier it used to be 35-40% down. 

Thanks
RAj

On Tue, Sep 9, 2014 at 10:03 PM, David Cooper <maste...@gmail.com> wrote:
Still not see a recovery from this.
Anyone else?

I.D.E.

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Sep 11, 2014, 6:09:43 PM9/11/14
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Mine went back to normal from 5 September onwards.

Trevor Bojana

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Sep 12, 2014, 3:30:43 PM9/12/14
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I cant set up my payement account, can you please help me. The page shows "
The content you requested cannot be loaded at this time." and it has been doing that for days now please help because I cant post my new app before I get this fixed.

Amy Quispe (AdMob SDK Team)

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Sep 15, 2014, 6:20:35 PM9/15/14
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Sorry, we don't handle payment-related questions on this forum. Please see the AdMob Help Center for information and support forms for general AdMob publisher questions.
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