No cross button to close interstitial ad (Android, Unity)

[Md Bulbul Sharif]

I am using admob sdk for Unity. I received a warning from google play that there is an interstitial ad that appears during gameplay and does not offer users an option to skip within 15 seconds. They gave me the attached screenshot.

 

If I don't solve the issue they said my app will be removed. Need urgent help.

I checked with multiple devices. What I found on my Pixel 6 is that the status bar pops up and crops a portion of the cross button. Not sure, whether the status bar is the reason or not.

[Mobile Ads SDK Forum Advisor]

Hi,

For us to properly troubleshoot your concern for interstitial, kindly provide us the following information below:

• App ID
• Ad unit IDs used
• SDK Version
• Sample app project where the behavior is reproducible
• Steps to replicate
• Affected device and versions
• Charles Log (https://www.charlesproxy.com/documentation/getting-started/) - See Instructions (https://support.google.com/admanager/answer/6206401?hl=en)

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002n99iRQAQ&entry.80707362=00188979

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link. 

This message is in relation to case "ref:_00D1U1174p._5004Q2n99iR:ref"

Thanks,
 

Mobile Ads SDK Team

 

[Md Bulbul Sharif]

I have already given you the information I have. I can't provide "Charles Log" as this is something reported by Google Play and I can't reproduce it. I asked for their testing environment and they didn't want to provide any information. Looks like they just don't care about us. Only replying the same message, "Fix it, or we will remove your app". Really disappointed.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for your response.

We still unable to replicate the reported behavior in our end, however, let us share the shared details to the wider team to further check. Rest assured that one of our team will respond to you.

[Mobile Ads SDK Forum Advisor]

Hello Md,

Thanks for reaching out.

A few follow-ups:

• Did this happen on one creative or more? How frequent did it happen?
• Can you provide the whole error message?
• Are you able to provide the Response ID of the ad with the issue?
• Are you able to provide the sample project or code snippet of your app with the interstitial ad implementation?

To upload a sample project, you might need to follow the instructions below:
```

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002n99iRQAQ&entry.80707362=00188979

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link. 

```

Regards,
Joshua

ref:_00D1U1174p._5004Q2n99iR:ref

[Md Bulbul Sharif]

Thanks for your response. I received a warning from google play for my live app and I can't reproduce the issue. If I can reproduce it, then I can give you all the info you want. Sorry for that.

They said this happens on multiple creatives. They didn't provide any frequency count or any error message or any response ID. They just said interstitial ad does not offer users an option to skip within 15 seconds. Solve it or your app will be removed. Here I attached the code snippet.

private InterstitialAd interstitial;

public void RequestInterstitial() {

        string adUnitId = "ad id here";

        if (interstitial != null) {
            interstitial.Destroy();
            interstitial = null;
        }

        AdRequest request = new AdRequest();
        InterstitialAd.Load(adUnitId, request, (InterstitialAd ad, LoadAdError loadError) => {
                if (loadError != null || ad == null)
                        return;

               interstitial = ad;
        });

}

public void ShowInterstitial() {
        if (interstitial != null && interstitial.CanShowAd()) {
                interstitial.Show();
        }

[Mobile Ads SDK Forum Advisor]

Hello Md,

Thanks for the information.

Can you provide the whole message from Google Play and all their screenshots? (I saw you provided a few previously but I wonder if there are more.)

In addition, did Google Play report only on the same ad/creative? If there is only one or a few creatives that are causing the issue, I would suggest blocking them in the ad review center.

I will investigate on my end in the meantime.


Regards,
Joshua 

ref:_00D1U1174p._5004Q2n99iR:ref

[Md Bulbul Sharif]

Here I attached the message and all the screenshots.

[Mobile Ads SDK Forum Advisor]

Hello Md,

Thanks for the information provided.

Quick question - Have you reached out to the policy support team?

I am currently working with internal team on this and will get back with an update asap.

[Md Bulbul Sharif]

Yes, I have reached out to the policy support team and they replied with the same message I posted earlier. Yesterday, I requested again to review. Waiting for their updated response.

[Md Bulbul Sharif]

The policy support team reviewed the app again and approve this time. Thanks for all your help and concern.

[Mobile Ads SDK Forum Advisor]

Hello Md,

Thanks for the update.

Please feel free to re-open this thread if you are seeing any issue.