Unity banner ad shows but interstitial and rewarded don't

[gabe]

Hey,

I have implemented Admob in my Unity project, I am using plugin version 8.3.0 and Unity version 2021.3.8f1, on Windows 11, for Android.

I implemented all the steps on https://developers.google.com/admob/unity/quick-start and my banner ads work well on real devices, but interstitials and rewarded video ads only work on the editor, but don't work on real devices.

I spent hours trying to fix that, but I could not. I also tried checking/unchecking these Android optimization settings on Unity, gave the game more time to initialize "MobileAds.Initialize(initStatus => {});", making sure that I try to show the ads after more than 10 seconds so they could load, also tried loading the ads separately (like first the banner, after 5 seconds the interstitial) but nothing helped.

Banner works well, others do not.

Can you please help me?

Best regards.

[Mobile Ads SDK Forum Advisor]

Hello,

Welcome to Mobile Ads SDK Support team. Thank you for reaching out to us.

For us to be able to further investigate the issue, kindly provide to us the below information:

• app id
• ad unit id
• sample project implementation (if possible)
• Charles log (guide: https://support.google.com/admanager/answer/6206401?hl=en)

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

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This message is in relation to case "ref:_00D1U1174p._5004Q2nbxTb:ref"

Thanks,
 

Mobile Ads SDK Team