Crashes with Admob- native ads sdk for unity

[Farooq Knights]

Hi, we are using this SDK for native ads, after upload we got so many reports of crashes from the playstore console. we are using  Unity version 2019.2.12f1.  Crash report file is attached please help us with this.

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

 

Thank you for reaching out to us.

 

I've checked the crash logs provided, and can confirm that the crashes are most likely caused by the AdMob SDK. With this in mind, could you kindly provide the details below (via Reply privately to author) so that I can investigate the issue?

• Ad unit IDs affected
• Copy of your Unity project (replicating the issue)
• Steps to take to replicate the issue

 

Kindly note that we are asking for the copy of your Unity project so that we can try replicating (and hopefully fixing) the issue on our end. This will be crucial in our investigation of the issue.

 

Regards,

Ziv Yves Sanchez

Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor Prod]

Hi there,

 

Thank you for providing your ad unit IDs in private.

 

I will be discussing your concern with the rest of the team in order to gather our insights on this. Rest assured that we'll update you on this the soonest possible.

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

 

Thank you for your patience on this matter.

 

The fix has already been made, and should be included in the next version of the AdMob SDK for Unity. However, I'm afraid that we do not have any timeline to provide on when the SDK would be updated. I will be keeping you in touch with this with regard to when the update would hit. You may also follow our blog or release notes for the same.

[Farooq Knights]

Hi,

Thank you for your response. 

My crashes are of GoogleMobileAds-native SDK. Above mentioned release notes are of Public version of nonNative GoogleMobileAds sdk. How will we know if native SDK has also updated?

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

I'm Ziv's colleague and I'll be assisting you on this.

Our team updates the blog regarding this. Since we also track this internally, we will notify you the soonest the fix has been released. 

Regards,
Teejay Pimentel