Ads NOT showing in my app. Any suggestion please?

[Mob Null]

I have an app with Admob integrated.

At first my ads were showing correctly (both banner and interstitial). 

After a few days there were no ads showing in the app.

I have tried with the Mediation Test Suite and everything seems to work.

SDK, adapter,manifest OK!

I get an yellow warning on Ad Load. Telling me "You haven't loaded an ad yet. Make sure your ad unit is set up correctly by loading at least one ad. Use test ads instad of real ads to avoid policy violations. LOAD AD".

When I click on Load Ad, I see the ad correctly.

My Add-app.txt is also set up properly. I have no privacy policy issues in my account.

In Android Studio I get this message.

" W/Ads: Not retrying to fetch app settings

I/Ads: Ad failed to load : 3"

I have attached screenshots of the problem

Can you please tell me how to fix that?

[Mobile Ads SDK Forum Advisor]

Hi there,

Thank you for reaching out to us.

Could you please provide the following details via Reply privately to author option or send it directly to mobileads...@gmail.com? Kindly inform us on this thread if you sent it directly to the email provided.

• App ID
• Ad unit ID/s affected
• Sample app(if any)
• Charles Log

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2IxBxQ:ref

[Mob Null]

Hi Princess Pamela Pineda,

I have sent you a private message with the info requested.

Let me know if you have received it.

Regards

Mobnull

[Mobile Ads SDK Forum Advisor]

Hi there,

Thank you for providing us information privately.

Upon checking using your Ad Unit ID in our sample app, I can verify that this is like an ad-serving issue. Kindly ensure that the following conditions are fulfilled in order to maximize the chances of receiving ads from the AdMob SDK:

• Fully complete the setup of your AdMob account, particularly the billing and PIN verification sections.
• Link your app to your AdMob account; you may have to wait for a week or two after publishing an app in order to do this.
• Resolve any policy violations in your AdMob account.

You may also refer to common reason for ads not showing for additional scenarios, as well as the fixes for those. Also, you may also reach out to the AdMob Help Center for further assistance on such ad-serving concerns.

[Mob Null]

Hi Princess Pamela Pineda,

did you get my last private message?

I havent received any reply since then.

Regards

Mobnull 

[Mobile Ads SDK Forum Advisor]

Hi there,

It appears that my colleague private response didn't push through. On top of the recommendation that I've mentioned, we would also suggest reaching out to our Product Support Team. As they are the ones who have better access to things like your concern. Which would allow them to help you on this.