New campaigns stuck on Ready

[Nawaz Aziz]

Hello

Whenever I create a new campaign it gets stuck on ready and no impressions are made. I have checked all my settings including my payment info and "app-ads.txt" information. It all looks ok.

Please help as I've been stuck in this situation for a few weeks now. Would really love to start using AdMob.

Nawaz

[Mobile Ads SDK Forum Advisor]

Hello Nawaz,

Thank you for reaching out to us.

Can you confirm if your ads are displaying into your app but no impression is being recorded/reflected into your dashboard account?

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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[Nawaz Aziz]

Hi Princess

The ads load on my phone when I run the app and some impressions appear in the "AdMob Network Performance" report. But there are no impressions for the Campaign. The Campaign status is stuck on "Ready".

Thanks

[Mobile Ads SDK Forum Advisor]

Hi Nawaz,

Thank you for bringing this to our attention. As we have mentioned previous when discussing this issue. We are unable to do anything regarding the campaign. We do not have any scope  to be able to look into this and see what the campaign is still showing as  ready but unable to work. This is why we suggest reaching out to the Product Support Team , as they can look more into this. Also we would suggest looking into how the campaign is set up and making sure it was done correctly, as maybe something in there is causing the issue also.

Regards,

William Pescherine Mobile Ads SDK Team

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[Nawaz Aziz]

Thanks William

I have submitted the following support request to the Product Support Team on 21SEP2021 but still no reply;

https://support.google.com/admob/thread/126962290/campaign-status-stuck-on-ready-and-no-impressions?hl=en

If the Product Support Team are the only people that can help me and they are not responding that what can I do to resolve this issue?

Many thanks for your attention and support.

Nawaz

[Mobile Ads SDK Forum Advisor]

Hi Nawaz,

Thank you for this. Allow me to bring this to my team and see if there is anything that they can do to help you. Once we have more information we will be certain to pass it along to you.

[Mobile Ads SDK Forum Advisor]

Hello Nawaz,

Thanks for reaching out.

Since this is a duplicate case from https://groups.google.com/g/google-admob-ads-sdk/c/q6rrTj4xjD0/m/v9NS5a41BQAJ, I am going to close this one out.

Please respond to that case instead.


Regards,
Joshua

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