AdMob App Open Ads Stuck Issue

[ITZon chat]

I am experiencing a critical issue with AdMob App Open Ads where the ad displays, but the user cannot dismiss it. Instead of the "Close" or "X" button appearing after the designated time, the area remains in a "loading" state (spinner) or stays blank.

minSdk = 24
targetSdk = 35

Play Services Ads Version = 24.9.0

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for reaching out Mobile Ads SDK Support team.

I tested our Google Sample Project with the test ad unit ID’s but unfortunately we are unable to reproduce the reported issue on our end. Could you confirm whether the mentioned issue is reproducible in our sample project? If yes, please share the following details via reply to author option? for further investigation.

• App ID’s and affected ad unit ID’s for both android and iOS
• SDK versions are being used
• Sample project reproducing the issue 
• Issue screen recording

Kindly provide the requested details via reply to the author option.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

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Thanks,

 

Mobile Ads SDK Team

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[2026-01-07 13:56:44Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01wno30:ref" (ADR-00348941)