Hi Rustam,
Thank you for reaching out to us.
With regard to your concern, since you mentioned that you just recently updated your app, then this might be the reason of the low impression rate. You may check this article to for additional information for common reason for low match rate. Kindly note that the SDK just requests an ad to the ad server (E.g: AdMob), and I'm afraid that it doesn't have any control on fill rate / match rate / impression rate of your app. This is more of an ad serving issue which is out of scope to our team. With that, we recommend reaching out to the Product Support Team as they are better equipped to handle this.
Regards,
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Hi Rustam,
Thank you for your response.
Can you provide us a summary of the reported issue in the slack community link that you're provided? Upon checking, it seems that it is requesting an account before the issue display. In addition to that, with regard to the error you've encounter, in order for us to validate and further check it, could you kindly provide at least a test project where the behavior is reproducible via Reply Privately to Author option or directly provide it to the link below?
If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:
1. Navigate to
2. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.
Regards,
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Hi Vamsi,
Please be assured that our team is actively working on it and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated.
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Mobile Ads SDK Team |