UMP SDK US State Regulations Form Error on Dismiss

[Zippy]

Hi

I've implemented the UMP SDK for GDPR (EEA/UK) and that side of it works perfectly (form shows on initial launch, shows again when revocation button is pressed, and test ads work if consent is granted).

I recently added a US State regulation form too. When pressing the button in my app's menu, the form shows as expected. However, on dismissal it returns the error:

    'We are getting something wrong with the webview'.

Any ideas? I've tried deleting the form within Admob and setting it up again but no joy. It does remember the choice, but I've no way of knowing if it's actually doing what it's supposed to be doing.

I've tried searching but only found one GitHub page with the same error and no answer/solution.

Any ideas? This is holding up publishing my app.

consentInformation.requestConsentInfoUpdate(
    this,
    params, // Previously defined with DebugGeography.DEBUG_GEOGRAPHY_REGULATED_US_STATE)
    () -> {
        UserMessagingPlatform.showPrivacyOptionsForm(
            this,
            formError -> {
                if (formError != null) {
                    Log.e("UMP", formError.getErrorCode() + ", " + formError.getMessage());
                } 
                // Form dismissed, handle here (initialise Ads SDK etc).
            }

        );
    },
    requestConsentError -> {
        // Handle error
        Log.e("UMP", requestConsentError.getErrorCode() + ", " + requestConsentError.getMessage());
    }
);

Any help would be appreciated.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team.
I will raise this concern to the wider team, and will intimate once receive any update on this, meanwhile your patience is important.

This message is in relation to case "ref:!00D1U01174p.!5004Q02vH1Q9:ref" (ADR-00287983)

Thanks,
 

Mobile Ads SDK Team

Feedback
How was our support today?

               

 

 

[Zippy]

Hi,

Thanks, I hope to hear something soon. I've also just found this post in this very group from last month:

https://groups.google.com/g/google-admob-ads-sdk/c/cAXkbAlOjhU

If you take a look at that, you'll see its the exact same problem and has already been confirmed by you (or a colleague)  as being an issue:

'I ran an AdMob banner sample application and I can see the error message in the logcat “We are getting something wrong with the webview.”

I will check with our team about this issue and one of my team members will reach out to you once we have an update. Meanwhile, I would appreciate your patience. '

However, the last update to that thread was January 16th.

Thanks again.

[Vinicius Santos]

I'm facing the same issue when setting the debug geography to DEBUG_GEOGRAPHY_REGULATED_US_STATE. It shows "We are getting something wrong with the webview", but it does not appear that any error is ocurring. I don't know if the app is correctly saving the consent changes made by users. I'm calling the method in a PreferenceFragment:

```
        // Allows the users to change their data usage consent
        if(googleMobileAdsConsentManager.isPrivacyOptionsRequired) {
            findPreference<Preference>("consent_options")
                ?.setOnPreferenceClickListener {
                    googleMobileAdsConsentManager.showPrivacyOptionsForm(requireActivity()) { formError ->
                        if(formError != null) {
                            Log.d("MySettingsFragment", formError.message.toString())
                        }
                    }
                    true
                }
        }
    }
```

[Mobile Ads SDK Forum Advisor]

Hi Vinicius,

Thank you for contacting the Mobile Ads SDK Support team. 

This issue is under investigation. Once we receive any updates, we will intimate you. Meanwhile, your patience is important. Please keep an eye on release notes. 

[Mobile Ads SDK Forum Advisor]

Hello,

A change is going out tomorrow that will fix this issue. However, the fix requires changing what the consent status returns after the form is filled out. For more information, see https://groups.google.com/g/google-admob-ads-sdk/c/JVVp2_LRtK0.

Thanks,
 

Eric Leichtenschlag Mobile Ads SDK Team

Feedback
How was our support today?
               

[2025-02-24 18:15:53Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vH1Q9:ref" (ADR-00287983)

[Zippy]

Thanks for the fix, it seems to be OK now.