[Critical] Drop in revenue, Not able to receive Programmatic ads on a specific ad unit

[arv...@gmail.com]

Hi Team, 

I am unable to receive programmatic ads on a specific ad unit in our inventory. This is causing a drop in revenue for more than a couple of months now. We have tried to find the best we could, I don't see any ad requests issues from the code. 

Our Ad Manager details 

325540922/App_Android_Double_Listing

Happy to help here, to get more details. Bit urgent. 

Regards

Arvind

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team. 

By reviewing your concern, I understand that you are facing ad issue in your app.

Kindly provide the below information privately for further investigation. So that we can have full visibility of your implementation.

• app ID
• ad unit ID
• Mobile Ads SDK Version

Kindly provide the below information via the Reply to author option. 

This message is in relation to case "ref:!00D1U01174p.!5004Q02r2ojU:ref"

Thanks,
 

Mobile Ads SDK Team

[arv...@gmail.com]

May I have some updates on this, this is very critical. Want to understand if there is any information. We have been firefighting almost a month to understand the reason for the decline in ads. 

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

The app ID which you've provided, it looks like the android package.  We did not receive the AdMob app ID yet which requested before.

We require AdMob App ID, kindly provide the below information privately for further investigation. So that we can have full visibility of your implementation.

• app ID

Refer this to get App ID and Unit ID in account.

[arv...@gmail.com]

I have provided the App ID. Please help here. 

[Mobile Ads SDK Forum Advisor]

Hi Arvind,

Thank you for getting back to us.

I tried the provided information on our sample app and can replicate the No ads to show error. No ads to show error means an ad serving issue which indicates there are no ads available at request time. The next step for you would be to reach out to the Product Support Team for further assistance regarding the ad serving concern.