Incentivized traffic: Really??

[Satish]

I've a game app on playstore and when the user watches "rewarded video ad" I give the user an in-app game credit. We have restricted the rewards to one or two a day, so that the user doesn't abuse the system and cause damage to the advertiser.

But my app has been labelled as getting "Incentivized traffic" and also the ad serving has been completely stopped. 

I've also labelled the button appropriately and I'm letting the user know that clicking it will show an ad - and I've also labelled it as optional(image attached).

Do you think this violates AdMob policy? If yes, then what can I do to stay in compliance? 

I see Duolingo and other apps, which are being featured by AdMob, also do similar things.

Kindly advice on how I can over come the issue and make sure I do not break AdMob's policy.

Thank you ..

Regards,

Satish

[Mobile Ads SDK Forum Advisor]

Hi Satish, 

Thank you for contacting the Mobile Ads SDK Support team.

Kindly note that our support channel can only best assist you with regards to Google Mobile Ads SDK implementation and technical issues.

It is very important to follow AdMob Policies and restrictions as well as Implementation Guidelines to avoid any issues. 

Please use the following help center article to Fix policy issues that affect ad serving and Policies for ad units that offer rewards.

In order to verify your account and facilitate further investigation, kindly share your app ID via reply to author option.

This message is in relation to case "ref:!00D1U01174p.!5004Q02vF6Vo:ref" (ADR-00263816)

Thanks,
 

Mobile Ads SDK Team

[Eudis Minalla]

Como puedo hacer

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[Mobile Ads SDK Forum Advisor]

Hi,

I would like to inform you that this product officially offers support only in English. It would be best to reply in English if you can. If not, we will try to use Google Translate to support you as best as we can.

Please be informed that our support channel can only best assist you with regards to Google Mobile Ads SDK implementation and technical issues. Having said that, would you be able to confirm if you have any issues with the SDK? If so, kindly elaborate it here and give full context of your concern so we can guide you accordingly.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vF71v:ref" (ADR-00263833)

Thanks,
 

Mobile Ads SDK Team