Consent manager not working

[Albert Shagrelyan]

Hello, the consent manager is not wroking. Did everything according to the instructions. The request is for all countries. Script attached as a file  
App id : ca-app-pub-4741404478521434~6881622368
Reward ad id : ca-app-pub-4741404478521434/1061694751
Plugin : 8.1.0 

[Mobile Ads SDK Forum Advisor]

Hello Albert,

Welcome to Mobile Ads SDK Support team. Thank you for reaching out to us.

For us to investigate further on your issue, would you be able to share to us the exact project sample (code base) where the issue is reproducible? Asking this as the attached script appears to be incomplete.

You may send the requested details privately via "Reply To Author" option or with the below process.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002lJFZZQA4&entry.80707362=00179770

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.
 

This message is in relation to case "ref:_00D1U1174p._5004Q2lJFZZ:ref"

Thanks,
 

Mobile Ads SDK Team

[Albert Shagrelyan]

I submitted my entire project. It's made in Unity 2022.2.16f1 

пятница, 19 мая 2023 г. в 21:20:36 UTC+3, Mobile Ads SDK Forum Advisor:

[Mobile Ads SDK Forum Advisor]

Hi Albert,

Thank you for providing the requested information.

Upon checking your project file, I've encountered an error which is asking for a password in your project. Can you confirm if your project file indeed needs a password? In addition to that, can you provide us with the complete steps to replicate and screen recording of the behavior?

[Albert Shagrelyan]

In Unity itself, everything works, I get the statute of notes required. But when I release the game on google play, the consent manager doesn't work there anymore. But I do not know how to record a screen recording if it does not display any messages on the screen.

понедельник, 22 мая 2023 г. в 17:09:12 UTC+3, Mobile Ads SDK Forum Advisor:

[Mobile Ads SDK Forum Advisor]

Hi Albert,

Thank you for responding back. 

Upon checking the provided project file, it's asking for a password which is the reason we cannot proceed with the investigation. We would really need your project file in order for us to validate your implementation.

Based on the information that you've shared thus far, could you please confirm what the consent information status that you were receiving when the game is already in the PlayStore?What's the value of IsConsentFormAvailable()?

[Albert Shagrelyan]

I sent you the complete game project in a zip file without a password.
I don't get any consent status, no window pops up on the screen.

Yesterday I removed admob plugin ver 8.1.0 from my project. I installed version 8.2.0 and still, when you download the game on Google Play, the dialog box with the GDPR request does not pop up on the first and subsequent launch of the game. The settings are for the GDPR request to be in all countries.

I can't see the errors that occur on an Android device bacause i can't connect my phone via Unity Remote or via Logcat. USB is not working.

среда, 24 мая 2023 г. в 13:19:01 UTC+3, Mobile Ads SDK Forum Advisor:

[Albert Shagrelyan]

One more thing, in the second game i also did the GDPR, it works, it asks everyone for consent. But i made a mistake in the code itself. 

I accidentally stuffed void OnShowForm() into void OnLoadConsentForm() :DDD

среда, 24 мая 2023 г. в 17:31:54 UTC+3, Albert Shagrelyan:

[Mobile Ads SDK Forum Advisor]

Hi Albert,

Upon checking in the drive link we previously provided, apparently the file uploaded on it was still the previous project file that is asking for a password. Can you confirm if you already uploaded the new file without password? Addition to that, you've mentioned that in your "second game" the consent is working, can you confirm if it has the same implementation on the app that the consent doesn't work? Can you also provide us with a screen recording and a Charles log where the consent is not working? This will help us further investigate this in our end.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002lJFZZQA4&entry.80707362=00179770

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link. 

This message is in relation to case "ref:_00D1U1174p._5004Q2lJFZZ:ref"

Thanks,
 

Mobile Ads SDK Team