Admob Family Design Category

[andy andy]

Hi guys,

hopefully someone from here can help. I created an app with banner with it. I have blocked all the sensitive categories and turn off some of general categories. But the admob still not show on my app.

Could anyone help or give some guidance. 

cheers

andy

[andy andy]

I just want to add, it was work before until I received an email from google saying the ads contains some sensitive categories. So what I did is to go to my admob banner settings and turn off the sensitive categories. I have linked the banner ads to the app.
Do i have notified Google about this, or I will just need to wait?

cheers

andy

[andy andy]

just want to add. the id of the app is com.andioapps.freetoddlerandbabygames

[andy andy]

And the ad banner id is ca-app-pub-1498263618353707/8549398231

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Andy,

Thank you for providing your Ad Unit Id, Application Id and other helpful details. Upon testing your Ad Unit Id (ca-app-pub-1498263618353707/8549398231) with our sample app, I was able to load ads successfully. 

However, when I run the sample app with your Application Id (com.andioapps.freetoddlerandbabygames), I consistently get "No fill from ad server" which means that there are no available ads for the Ad Request sent. This could be an expected behavior since you've mentioned that you blocked ads from sensitive categories and general categories for your app. Please note that adding Ad filters might reduce filled impressions for your app.

On the other hand, could you confirm if your app opt in to the Designed for Families program? If so, then please note that opting in to the program might also result to fewer filled impressions.

If you want your Ad Requests to comply with the Designed for Families program, blocking ads from general categories via your AdMob dashboard is not necessary. As per documentation, to comply, you can simply tag your Ad Requests as Designed for Families by setting the is_designed_for_families parameter to true in the extras. Additionally, you may also add child-directed setting to your Ad Requests.

Let me know if this helps or if you need further assistance.

Regards,

Ivan Bautista

Mobile Ads SDK Team

[andy andy]

Hi Ivan,

thanks for helping out. I will try the link you gave. should have read the documentation thoroughly ;-)

I was forced to opt in Designed for Families Program, otherwise the app will be rejected so I have no choice.

Will test it now and see if it works, will let you know i bump with an issue again.

cheers

andy

[andy andy]

Hi Ivan
still no luck. any suggestion?

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Andy,

Please note that the recommendation I gave about setting the is_designed_for_families parameter to true in the extras is in addition to your app having opted in the Google Play's Designed for Families program.

Are you getting No fill from ad server after removing Ad filters or allowing previously blocked categories? The initial suggestion was to help lessen the filtering of ads and to have a broader pool of ads to pull from. 

However, since you are opt in the Designed For Families Program (as it was instructed to you for compliance), the "No fill from ad server" response could simply mean that there are no ads available that are in compliance with the Designed For Families Program during the time you sent your Ad Request which is expected behavior at times.

Additionally, you may also double check with the Product Support Team for any inquiries related to your ads' impression performance and they'll be able to assist you better on that aspect. Make sure to provide to them the affected Ad Unit Id, your app Id, as well as the specific details of your concern about the impressions and that your app is opted in Google Play's Designed for Families program.

[andy andy]

Hi Ivan,

I add the extra information you gave as advised.

AdRequest request = new AdRequest.Builder()

        .AddExtra("is_designed_for_families", "true")

        .TagForChildDirectedTreatment(true)

        .Build();

Also I have included all the general categories. I have included some of the sensitive categories as well.
I installed one of the example app that has an ad and the ad shows fine.
For example this one:
https://play.google.com/store/apps/details?id=com.edujoy.toddler.games

The only difference is I am using banner and their one is using Interstitial ad

I just wonder whether the type of interstitial is better than normal banner.

Btw thanks for the support team link, I may just pop a question in there for them to help me.

cheers

andy

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Andy,

Thank you for doing extra investigative work. Using one Ad format over the other shouldn't give you the advantage or disadvantage of getting impressions for your Ads. It would be better that you have it double checked by the Product Support Team and provide them these additional information so that they can check both apps on their end and probably help them with the investigation.

[andy andy]

Thx Ivan,

I have submitted an enquiry to Product Support Team. So hopefully can get an answer.
One last question, hopefully do not bother you.

I am thinking if the final answer is cant get a pool of ads. What sort of procedures that Google will take, if let say i am looking for another admob alternative?
For example Unity Ads or AirPush, how will the family categories be regulated as it is sourced from other third party or independence?

cheers

andy

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Andy,

No worries. It doesn't bother us at all. 

Feel free to ask any questions about the implementation of the Mobile Ads SDK and we'll be happy to assist you. For any new concerns, I suggest that you create a new thread to have a consistent flow of discussion for every thread which other forum users can easily refer to.

As for your recent question, if you are referring to mediating to other supported 3rd party Ad Networks using the Mobile Ads SDK, then please note that as per this AdMob Help Center article, AdMob doesn’t currently allow mediation for apps in the Designed for Families program but the team is working to add mediation support in coming months so just keep an eye on our blog for updates.