Can’t find your app? Double-check your app store details and try again.

[Rishi Jatia]

https://play.google.com/store/apps/details?id=com.mindworkgames.kaleidoscope

My app is live and in Google Play Store (searchable and 20+ install) but I am unable to link it to AdMob due to this error.

Please help me resolve this.

[Mobile Ads SDK Forum Advisor]

Hi Rishi,

Thank you for contacting the Mobile Ads SDK support team.

I searched for the app “The Kaleidoscope Classic” in the AdMob account with the provided playstore URL and I can see the reported issue “Can’t find your app? Double-check your app store details and try again.” Linking your app to a supported store is an important step in your app readiness process. If you just listed your app on an app store, it may take 24 to 48 hours before you can link to it. In some cases, it may take up to one week. In order to check app linking issue, kindly share us with the app ID details privately for further investigation.

You can provide the following details via reply privately to the author option

Thanks,
 

Mobile Ads SDK Team

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[2025-04-08 03:32:56Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01pS8NL:ref" (ADR-00298923)

[Mobile Ads SDK Forum Advisor]

Hi Rishi,

Upon reviewing your AdMob account with the provided information, I found the app on AdMob and the app status is in "Requires review" state. This indicates that your app has not yet been subject to the review process. To have it reviewed, it is necessary to establish a link between your app and the supported app store. You can link a supported store to your app within the All Apps or App settings pages and subsequently submit it for review. For more information, you can visit  Requires review. 

Please note that If you just listed your app on an app store, it may take 24 to 48 hours before you can link to it. In some cases, it may take up to one week. 

Could you kindly search with the app name or with the app ID or with the store ID at your end and confirm whether you are able to find the app or not.

Thanks,
 

Mobile Ads SDK Team

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[2025-04-08 16:12:12Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01pS8NL:ref" (ADR-00298923)

[Mobile Ads SDK Forum Advisor]

Hi Rishi,

Thanks for your patience.

We can now see on AdMob account, your app is in “Ready” state. Additionally, the reported application “The Kaleidoscope Classic” is now available to link with an AdMob account. Could you search with the app name, app id or with the App store URL at your end and confirm whether you are able to find the app or not. For more information, kindly refer to Link your app to an app store.
 

Thanks,
 

Mobile Ads SDK Team

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How was our support today?

               

[2025-04-10 08:13:59Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01pS8NL:ref" (ADR-00298923)