Ad inspector not activated

[K Shota]

I registered my test device in AdMob UI to test the app using the Ad Inspector. However, when I try to launch the Ad Inspector using the API, I receive the following error message:

NSLocalizedDescription=Ad Inspector can only be launched if the device is in test mode. To enable test mode, use the following:

Objective-C

GADMobileAds.sharedInstance.requestConfiguration.testDeviceIdentifiers

Swift

GADMobileAds.sharedInstance().requestConfiguration.testDeviceIdentifiers

Even after registering the device as instructed in the error message, the issue persists.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for reaching out to us.

For us to further check this behavior of ad inspector, can you provide us the following information below? This will help us to further check this behavior in our end.

• Sample app project where ad inspector behavior is reproducible
• Steps to replicate
• SDK versions
• App ID
• Device name and versions affected
• Mediation network used

You can provide the following details via reply on this thread or directly provide it to the link below.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002mXTdEQAW&entry.80707362=00185911

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link. 

This message is in relation to case "ref:_00D1U1174p._5004Q2mXTdE:ref"

Thanks,
 

Mobile Ads SDK Team

 

[K Shota]

Hello,

I would like to provide the requested information as follows:

I have sent a sample project with AdMob SDK implementation through the link you provided.
Steps to replicate: The issue occurs consistently upon launching the sample app.
SDK version used: 9.14.0
App ID: ca-app-pub-1816265844413353~3508629818
Device name and version affected: iPhone 11 Pro, iOS 16.5.1
Mediation network used: AdMob Network

These are the details I wanted to share for the investigation. I hope this information is helpful.

Thank you and best regards.

2023年6月27日火曜日 0:29:27 UTC+9 Mobile Ads SDK Forum Advisor:

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for your response.

Upon checking on the drive link we have provided, it appears that your file is not yet uploaded. With that, can we request again to try to upload it again so we can proceed on the investigation of the behavior you're encountering?

[K Shota]

Dear team,

Thank you for your prompt response. I sincerely appreciate your understanding and cooperation.

Upon rechecking the provided drive link, I have re-uploaded the file to the drive. I can confirm that the upload process has been completed successfully this time. It should now be possible for your team to proceed with the investigation of the issue I have encountered.

If there are any additional steps or specific information required from my end, please kindly let me know. I greatly appreciate the support and assistance from the Team. Your help in resolving this matter as quickly as possible would be highly appreciated.

Once again, I apologize for any inconvenience caused by this matter. I sincerely appreciate your patience and cooperation.

Best regards,
K Shota

2023年6月29日木曜日 23:03:48 UTC+9 Mobile Ads SDK Forum Advisor:

[Mobile Ads SDK Forum Advisor]

Hello,

Thank you for providing the requested information.

Upon checking this, we did not encounter the issue you've reported. For clarification, are you using an emulated device or a physical device? Kindly try to update the SDK to a more recent version, version 10.7.0, to see if this fixes the issue.

[K Shota]

Hello,

Thank you for your response.

Upon further investigation, I have confirmed that the issue occurs only on physical devices. However, I would like to mention that when using the simulator, the application functions properly without any issues. Specifically, the issue has been observed on three devices, including iOS 16.5.1.

I have updated the SDK to the latest version, 10.7.0. However, the issue still persists and has not been resolved.

We will continue our efforts to resolve this problem, and I will provide you with an update as soon as there is any progress.

Thank you for your cooperation and prompt response.

Best regards,
K Shota

2023年7月3日月曜日 16:00:53 UTC+9 Mobile Ads SDK Forum Advisor:

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for your response.

Can you confirm if you've tried to add any ad format with ad request in your sample app and tried to run it with the ad inspector in the real device? Upon checking into your sample app, we've seen that it only has the showing of an ad inspector and no ad request was added on it. We have also tried our sample app (https://github.com/googleads/googleads-mobile-ios-examples), and added programmatically the ad inspector and the test device identifier, and we are able to load the ad inspector on it.

[K Shota]

Hello,

Thank you for your response.

Even when adding the ad format and running the ad inspector on a real device, the ad inspector does not appear. Additionally, we are encountering the following error:

"Error Domain=com.google.admob.internal Code=22 "Ad Inspector can only be launched if the device is in test mode. To enable test mode, use the following
Objective-C
GADMobileAds.sharedInstance.requestConfiguration.testDeviceIdentifiers
Swift
GADMobileAds.sharedInstance().requestConfiguration.testDeviceIdentifiers"

Also, as you pointed out, the sample app is a minimal project without the display of the ad inspector.

Furthermore, I have a question. There may be restrictions on ad display on our account, and I would like to know if that is related to the issue or if the account information could potentially have an impact.

If you have any further questions, I would appreciate your guidance.

Thank you very much for your cooperation. I look forward to your reply.

Best regards,
K Shota

2023年7月4日火曜日 0:57:34 UTC+9 Mobile Ads SDK Forum Advisor:

[Mobile Ads SDK Forum Advisor]

Hello Shota,

Thank you for confirming. Upon checking your account, there appears to be a billing issue, specifically pending Pin and On hold due to no valid instruments. I would suggest checking this article (https://support.google.com/admob/answer/3198657?hl=en) that addressed the problems for PIN. For address verification address, you may check the following FAQ (https://support.google.com/admob/answer/2772302?hl=en&ref_topic=2772055#:~:text=Address%20verification%20FAQs) to know more about it. But this should not cause the issue you are experiencing regarding the ad inspector. We will to share this information to the wider team for further assistance. We will keep you posted for any updates.

[K Shota]

Hello Team,

We would like to express our sincere gratitude for your cooperation and the progress made in the investigation.

Regarding the issue concerning the Ad Inspector, we understand that it was not caused by any factors within the account.

Furthermore, we have also acknowledged the PIN issue. As per your report, we expect to receive the PIN next week, and upon its arrival, we will promptly proceed with the registration process.

If there is any additional information required for problem resolution, please do not hesitate to let us know. We greatly appreciate your ongoing collaboration.

Thank you and best regards.

2023年7月4日火曜日 18:02:55 UTC+9 Mobile Ads SDK Forum Advisor:

[K Shota]

Hello everyone on the team,

I hope this message finds you well. I have a report to share, so I would like to inform you about it.

Firstly, I am delighted to inform you that the Ad Inspector interface is now displaying correctly, and the issue has been resolved. I apologize for any inconvenience caused and extend my heartfelt gratitude for your cooperation in reaching this resolution.

Regarding the previous month, due to not having engaged in the mentioned tasks, the precise reasons for the successful outcome remain unclear. However, during this past month, several internal tasks were undertaken. In particular, the registration process for the PIN was completed.

As a result, I am extremely pleased to share that this has opened up new possibilities for measuring and optimizing the effectiveness of our advertisements.

I deeply appreciate you taking the time from your busy schedules to read this message.

Best regards,
K Shota

2023年7月4日火曜日 18:02:55 UTC+9 Mobile Ads SDK Forum Advisor:

[Mobile Ads SDK Forum Advisor]

Hello Shota,

Thank you for updating us. Glad that your concern has been resolved. Should you encounter any SDK concerns in the future, do not hesitate to come back to us with a new thread and we will be happy to assist you.