Violation of Google Play policy

[Adilson Lucindo]

I can't update my app on Google Play. It says that the ad content in your app is not consistent with the app's content rating. Specifically it's showing ads for installation unsuitable for children, an ad for a milk delivery app in India.
I'm using TAG_FOR_CHILD_DIRECTED_TREATMENT_TRUE, TAG_FOR_UNDER_AGE_OF_CONSENT_TRUE, MAX_AD_CONTENT_RATING_G, and I'm blocking sensitive ads on Admob's platform, but I'm still getting the notifications.

[Adilson Lucindo]

[Mobile Ads SDK Forum Advisor]

Hi Adilson,

Thank you for contacting the Mobile Ads SDK support team.

If you serve ads in your app and your target audience only includes children, then you must use only Families self-certified ads SDK versions. If the target audience for your app includes both children and older users, you must implement age screening measures, such as a neutral age screen, and make sure that ads shown to children come exclusively from Google Play self-certified ads SDK versions. 

To comply with Google Play's Inappropriate Ads Policy that includes associated offers within an ad, all ads and their associated offers shown within your app must be appropriate for the content rating of your app, even if the content by itself is otherwise compliant with Google Play's policies. Refer to the targeting guide for more information and troubleshoot to debug the issue. If the issue still persists Kindly provide the app ID privately or via “Reply to author” option for further investigation. 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGhKG:ref" (ADR-00273814)

Thanks,
 

Mobile Ads SDK Team