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Zeebarf Games Inc.
Jan 12, 2018, 10:51:32 AM1/12/18
to Google Mobile Ads SDK Developers
Hello,
One of our apps was removed from the Google Play Store for a policy violation we were unaware of, we fixed that issue immediately in all of our apps, resubmitted all of them and they have been successfully reviewed and available on the store. We then received a notification from Admob saying "This email is to alert you that one of your applications is not currently in compliance with our AdMob program policies and as a result, ad serving has been disabled to your application.". This didn't seem like a big problem because their policy violation was listed as GOOGLE PLAY REMOVAL, which made sense, it was probably automated, so we followed their Actions Required, which was essentially what we already did. But our Appeal Form keeps getting returned to us with an automatic response saying "Unfortunately, we weren't able to match the Issue ID you provided with any actions related to the publisher ID you provided.". We've searched every possible location in our account for different publisher IDs or app IDs, all of them match what we originally submitted, the issue ID matches the ID sent in the original email, we've tried both our Admob account email and our Google Play Developer email. Every possible help resource we've found has sent us to Admob's support troubleshooting page, which ends up linking us back to the appeal form that refuses to be accepted. If anything, I would appreciate if anyone could give us information about how they successfully submitted this form or if anyone's has dealt with this issue before.
Jay Ziebarth
One of our apps was removed from the Google Play Store for a policy violation we were unaware of, we fixed that issue immediately in all of our apps, resubmitted all of them and they have been successfully reviewed and available on the store. We then received a notification from Admob saying "This email is to alert you that one of your applications is not currently in compliance with our AdMob program policies and as a result, ad serving has been disabled to your application.". This didn't seem like a big problem because their policy violation was listed as GOOGLE PLAY REMOVAL, which made sense, it was probably automated, so we followed their Actions Required, which was essentially what we already did. But our Appeal Form keeps getting returned to us with an automatic response saying "Unfortunately, we weren't able to match the Issue ID you provided with any actions related to the publisher ID you provided.". We've searched every possible location in our account for different publisher IDs or app IDs, all of them match what we originally submitted, the issue ID matches the ID sent in the original email, we've tried both our Admob account email and our Google Play Developer email. Every possible help resource we've found has sent us to Admob's support troubleshooting page, which ends up linking us back to the appeal form that refuses to be accepted. If anything, I would appreciate if anyone could give us information about how they successfully submitted this form or if anyone's has dealt with this issue before.
Jay Ziebarth
mobileadssdk-a...@google.com
Jan 12, 2018, 3:10:03 PM1/12/18
to Zeebarf Games Inc., Google Mobile Ads SDK Developers
Hi there,
Thanks for contacting us. Unfortunately we would not be help you with account related concerns. Our forum deals with Mobile Ads SDK related technical queries only. For all account related concerns, I would suggest that you contact our AdMob Product Support team for further assistance. You may use this Troubleshooter for additional assistance.
Regards,
Deepika Uragayala
Mobile Ads SDK Team
Deepika Uragayala
Mobile Ads SDK Team
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Also find us on our blog and Google+ page:
http://googleadsdeveloper.blogspot.com
https://plus.google.com/115658573333388777174/
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Also find us on our blog and Google+ page:
http://googleadsdeveloper.blogspot.com
https://plus.google.com/115658573333388777174/
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