Issue with Play Store Install Popup Close Button Overlapping System UI

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Arun_Bikram Khatri

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Dec 3, 2025, 9:27:15 PM12/3/25

to Google Mobile Ads SDK Developers

We have identified an issue with ad behavior when displaying Google Play app promotion popups. In our Android game, ads are shown via the AdMob SDK in fullscreen mode. After such ads finish, the Play Store app install popup appears as expected. However, once this popup is displayed, the system status bar and navigation bar become visible again, and the popup’s close button overlaps the system status bar.

Due to this overlap, users find it extremely difficult or, in some cases, impossible to tap the close button and dismiss the popup. This negatively impacts user experience, as they are unable to reliably close the ad overlay.

Could you please verify this behavior and suggest a possible fix or workaround? We would appreciate any guidance or update that can help us resolve this UI interaction issue.

I have attached the samples

ad_close_bug.png

ad_close_problem.mp4

Mobile Ads SDK Forum Advisor

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Dec 4, 2025, 3:41:42 AM12/4/25

to arun.te...@gmail.com, google-adm...@googlegroups.com

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

I understand that the close button overlapping with the system status bar is negatively impacting your user experience.

To help us investigate this further, could you please share the following details?

App ID
Ad Unit ID
Charles logs capturing the issue

Once we have this information, I will look into the issue and get back to you.

Kindly provide the requested details via reply to the author option.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

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Thanks,

Mobile Ads SDK Team

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[2025-12-04 08:35:48Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01wmUQ6:ref" (ADR-00346869)

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