iOS App Ads working in test but not loading/showing in production

[Daniel Petroff]

Hi

I have recently built an app in React Native with Expo. On android, the ads are working perfectly. however, on the iOS version, the ads work fine in test mode (even when using live unitIDs the ads show [with a Test Mode notice on the ad]). But in production version (TestFlight and AppStore), the ads are not loading/not showing. 
I have verified the following so far:
1. My payment profile seems to be set up.
2. The configuration/code seems to be working fine as ads are showing in test mode and production on Android.
3. The correct UnitIDs are being used and correct appID is being provided too.
4. AdMob dashboard is showing both apps are "Ready"
5. App in admob is connected to the Apple AppStore app.
6. app-ads.txt is implemented on the website.

I have seen mentions that there may be a delay of up to several weeks before the ads start to show up - is this true? How can I know if this is the case here and I just need to wait? Is there any way to reduce this time?

Thank you for your help! 

Daniel

[Mobile Ads SDK Forum Advisor]

Hi, 

Thank you for contacting the Mobile Ads SDK support team.

As you mentioned you have developed the application in React Native.Please note that we can only provide assistance to Android, iOS, Unity and Flutter. If you can replicate the same issue in any of the supported platforms, kindly share below information via "reply to author" option for further investigation:

• app ID
• unit ID
• Sample project

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02r37ZF:ref"

Thanks,
 

Mobile Ads SDK Team