UMP Dialog - Logo not displayed properly

[tomovy.andr...@gmail.com]

Hi, I implemented UMP for my apps and I have a problem. Logo is not shown properly:

See  attached picture (it is also available at https://photos.app.goo.gl/AAXY2qXEcTTz4f9z6 )

Any idea what's wrong?

Tom

[Mobile Ads SDK Forum Advisor Prod]

Hi Tom,

Thank you for reaching out to us.

Could you please provide the following details so that we can help you to your concern via Reply privately to author option or send it directly to mobileads...@gmail.com?

• Charles Log
• Sample project(if any)

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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[tomovy.andr...@gmail.com]

I found that getting https log via proxy is quite complicated for me (it requires rooting of an emulator). So I workarounded this issue by turning the logo off. 

I'm considering giving up UMP completely as it seems to be behaving unreliable and I have no trust in this library. I spent a couple of days working on it and it seems to be much worse than the previous consent solution. 

Tom

[Mobile Ads SDK Forum Advisor Prod]

Hi Tom,

Getting started with an SDK can be a tough experience, if you have any advice how to document how to to accomplish this we would like to hear from you.

Is this image a jpg or png that is less than 150 kb and has a 5:1 aspect ratio? I just now entered a png and it worked in Android.

Regarding wiring up  a proxy on an emulator, I have wired up a few emulators following this guide we have and never encountered the need to root the emulator. 

Regards,

Aryeh Baker Mobile Ads SDK Team

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[Tomáš Hubálek]

I have no problem with documentation, it is quite clear. 

I have a problem with the reliability of the whole platform. Samples:

- Funding choices web crash with HTTP 500. I reported it and nothing changed.

- Consent form sometimes shown completely empty (no choices at all, compare emulator with preview on the web). 

- Logo is not showing (although in preview in AdMob it shows correctly)

- It is pretty easy for user to turn off ads completely (so I'm out of revenue for such a user)!!!

- ConsentInformation.consentStatus resets to REQUIRED couple times per hour (even if I change nothing in the web setting, not uinstall nor reset anything)

Regarding logo: where did you enter it? On UMP preview it uses app icon

Regarding Charles' proxy: I'm sorry but it is a paid product. Why don't you recommend eg https://mitmproxy.org/ which is free and open source?

Tom

pá 16. 4. 2021 v 15:34 odesílatel Mobile Ads SDK Forum Advisor Prod <mobileadssdk...@gmail.com> napsal:

[tomovy.andr...@gmail.com]

I send you captured http communication to mobileads...@gmail.com

[Mobile Ads SDK Forum Advisor Prod]

Hi Tomas,

Thank you for the additional information and allow me to best try to answer the questions that you have asked.
500 error- On this one we can not know where the 500 is occurring or for what reason it is happening. As this is just a general server had an error for a given website.
Comparing Mobile UI to Web UI - We would ask that when comparing items to compare mobile to mobile, and web to web as the possibility of them looking different or acting different is highly possible.
Logo issue 0- In discussing this with my teammate, it would appear to be the logo should be changed to a png as well as check on the aspect ration. As both of these could cause issues, especially with Android, even if using the app icon. In Android, it is best to use a png format to display images.
Users turning it off, while this would seem to be a massive concern. The actual amount of losses or people doing this appears to be very very small.
This is also the first time we have heard of the consent changing of its own. This would only happen if someone did something that could change it. We would be wondering if you are changing between mobile and web when doing testing?

Regards,

William Pescherine Mobile Ads SDK Team

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[tomovy.andr...@gmail.com]

My comments bellow:

On Friday, April 16, 2021 at 8:12:20 PM UTC+2 mobileadssdkforumadvisor wrote:

Hi Tomas,

Thank you for the additional information and allow me to best try to answer the questions that you have asked.
500 error- On this one we can not know where the 500 is occurring or for what reason it is happening. As this is just a general server had an error for a given website.

HTTP 500 as far as I understand it, is server error. In most cases something crashes in the DB, in infrastructure, data are not consistent, etc. It is nothing that can be caused by user if system has good architecture.  

 

Comparing Mobile UI to Web UI - We would ask that when comparing items to compare mobile to mobile, and web to web as the possibility of them looking different or acting different is highly possible.

I'm not comparing web and mobile app. I'm comparing preview of message for Android app (that looks good) and screenshot of emulator that is screwed. I saw two issues: logo don't match as well as content don't match. 

This screenshot was related to HTTP 500 mentioned above so I guess there was something wrong with data in your systems (it was possible to edit the same message on two places (AdMob website and Fundingchoices website) so I guess  synchronization of the data it is not transactional). After week or so my message disappeared from main list, do I didn't get 500 anymore as I was not able to click on it. But I lost my message. I don't care much but it doesn't increase trust in that UMP system.

 

Logo issue 0- In discussing this with my teammate, it would appear to be the logo should be changed to a png as well as check on the aspect ration. As both of these could cause issues, especially with Android, even if using the app icon. In Android, it is best to use a png format to display images.

My understanding is that this logo is (for Android app) taken somewhere from your system. I never entered that logo I also don't know how to change it for Android app. I just saw it on message preview and there looked correct. In the app it is broken. Again I don't care much but it doesn't increase trust in reliability. 

 

Users turning it off, while this would seem to be a massive concern. The actual amount of losses or people doing this appears to be very very small.

I'll do A/B testing to verify that. But I'm afraid that immediately as users find that they can easily remove ads from the app for free (one post on Reddit or in major magazine will be enough) it will start to be massive problem.

 

This is also the first time we have heard of the consent changing of its own. This would only happen if someone did something that could change it. We would be wondering if you are changing between mobile and web when doing testing?

Nope. I don't have any website. All the issues are related to my android apps. Couple weeks ago I was experimenting with one app and gave it up as it was not production ready and unreliable. Couple days ago I went back to try it on different app and issue with logo appeared on that app too. 

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

I'm Teejay from Mobile Ads SDK Team. Allow me to assist you in this.

Could you please confirm if the behavior is reliably reproducible on your end? If so, could you please provide the following details via Reply privately to author option?

• A test project showing the behavior
• Device information where that issue occurs

If the option mentioned above doesn't work, you may send the the requested information directly to mobileads...@gmail.com. Please let us know in this thread once the requested information has been sent.

Regards,

Teejay Wennie Pimentel Mobile Ads SDK Team

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