Crashes on live Unity game

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imran ali chaudry

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Oct 28, 2019, 9:07:12 AM10/28/19

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Hi, I have pasted the crashes appearing in my live game . Cant reproduce them locally. Please help. Used Admob and Firebase analytics. 1 java.lang.Error

split_config.00c57eba

Yesterday, 10:29 AM on app version 5

Huawei HONOR 8S (HWKSA-M), Android 9

java.lang.Error: signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 00000000

Build fingerprint: 'HONOR/KSA-L29RU/HWKSA-M:9/HONORKSA-LX9/9.1.0.205C10:user/release-keys'

Revision: '0'

pid: 3422, tid: 6686, name: Thread-6004 >>> com.xyz.game <<<

r0 00000000 r1 00000000 r2 00000001 r3 00000000

r4 00000000 r5 00000000 r6 c54e9c10 r7 c67fe1e0

r8 c67fe1e4 r9 00000001 sl c54e8910 fp 00000000

ip ff000000 sp b331d858 lr cc988660 pc cd172eba cpsr eb40bd10

at split_config.00c57eba (Native Method)

at split_config.0046d65c (Native Method)

at split_config.0046a918 (Native Method)

at split_config.0035c4a0 (Native Method)

at split_config.002db410 (Native Method)

at split_config.009794e0 (Native Method)

at split_config.00816508 (Native Method)

at split_config.0017118c (Native Method)

at split_config.001e4d58 (Native Method)

2 java.lang.Error

(no location available)

Yesterday, 4:57 PM on app version 5

Huawei Y7 Prime 2019 (HWDUB-Q), Android 8.1

java.lang.Error: signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0000000000000018

Build fingerprint: 'HUAWEI/DUB-L41/HWDUB-Q:8.1.0/HUAWEIDUB-LX1/134(C185):user/release-keys'

Revision: '0'

pid: 29305, tid: 31913, name: Thread-3769 >>> com.xyz.gamename <<<

x0 00000071fd454730 x1 00000071fe377350 x2 00000071fd450bf0 x3 00000071fd454730

x4 8000000000000000 x5 0000000000000000 x6 0000000000000080 x7 ff6e646368556364

x8 00000071e1ffd338 x9 8bc79c42ef6f8239 x10 0101010101010101 x11 0000000000000038

x12 0000000000000003 x13 0000000000000007 x14 00000071e1fff588 x15 00000072a27f7a50

x16 00000072052164a0 x17 00000072a271e540 x18 0000007221200080 x19 0000000000000000

x20 0000000000000000 x21 00000071fd454730 x22 00000071fe377350 x23 0000000000000001

x24 00000071fe377348 x25 00000071fd451130 x26 00000071fd451130 x27 00000071e5708f80

x28 00000071e1ffd330 x29 00000071e1ffd2a0 x30 0000007204ee3478

sp 00000071e1ffd2a0 pc 0000007204ee33fc pstate 0000000060000000

at [vdso].(

at libunity. (0)

at libil2cpp. (0)

at libunity. (0)

at base. (0)

java.lang.Error

split_config.00c57d6e

Today, 8:06 AM on app version 5

Huawei Honor 8A (HWJAT-M), Android 9

java.lang.Error: signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 00000008

Build fingerprint: 'HONOR/JAT-L29/HWJAT-M:9/HONORJAT-L29/9.1.0.256C185:user/release-keys'

Revision: '0'

pid: 5902, tid: 7376, name: Thread-274 >>> com.xyz.gamename <<<

r0 00000000 r1 cc0c72d0 r2 00000000 r3 cc0c4f90

r4 cc0c72d0 r5 cc0c29d0 r6 cc0c4f90 r7 00000001

r8 ced39650 r9 00000000 sl ced39654 fp 00000000

ip 00000000 sp ccbb61b8 lr d52ce620 pc d5ab8d6e cpsr f2781d10

at split_config.00c57d6e (Native Method)

at split_config.0046d61c (Native Method)

at split_config.0046a830 (Native Method)

at split_config.0035c400 (Native Method)

at split_config.002db354 (Native Method)

at split_config.00713e3c (Native Method)

at split_config.00816508 (Native Method)

at split_config.0017118c (Native Method)

at split_config.001e4d58 (Native Method)

4 __rt_sigprocmaskYesterday, 5:14 PM on app version 5

Oppo CPH1717 (CPH1717), Android 7.1

Report 1 of 1

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

pid: 0, tid: 0 >>> com.xyz.gamename <<<

backtrace:

#00 pc 000000000006cab0 /system/lib64/libc.so (__rt_sigprocmask+8)

#01 pc 0000000000024cc0 /system/lib64/libc.so (sigprocmask+76)

5 java.lang.Error

split_config.00c57e6e

Oct 26, 1:34 PM on app version 5

Huawei HUAWEI Y5 2019 (HWAMN-M), Android 9

Report 1 of 1

java.lang.Error: signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0000000c

Build fingerprint: 'HUAWEI/AMN-L29/HWAMN-M:9/HUAWEIAMN-LX9/9.1.0.209C185:user/release-keys'

Revision: '0'

pid: 9843, tid: 15532, name: Thread-9657 >>> com.xyz.gamename <<<

r0 c65a7550 r1 c72fa4d4 r2 c65a7550 r3 c65a7a50

r4 00000000 r5 00000000 r6 c65a7550 r7 c72fa4d0

r8 c72fa4d4 r9 00000001 sl c65a7290 fp 00000000

ip ff000000 sp b57f8858 lr cdbb2eb5 pc cdbb2e6e cpsr ea914d10

at split_config.00c57e6e (Native Method)

at split_config.0046d65c (Native Method)

at split_config.0046a918 (Native Method)

at split_config.0035c4a0 (Native Method)

at split_config.002db410 (Native Method)

at split_config.009794e0 (Native Method)

at split_config.00816508 (Native Method)

at split_config.0017118c (Native Method)

at split_config.001e4d58 (Native Method)

signal 11 (SIGSEGV), code 2 (SEGV_ACCERR)

__vfprintf

Yesterday, 5:55 PM on app version 5

Xiaomi Redmi Note 7 Pro (violet), Android 9

Report 1 of 1

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

pid: 0, tid: 0 >>> com.xyz.gamename <<<

backtrace:

#00 pc 000000000006838c /system/lib64/libc.so (__vfprintf+444)

#01 pc 000000000008b224 /system/lib64/libc.so (vsnprintf+164)

#02 pc 000000000004c940 /system/lib64/libc.so (__vsnprintf_chk+72)

#03 pc 0000000000008404 /system/lib64/liblog.so (__android_log_print+140)

#04 pc 00000000003023d8 /data/app/com.xyz.gamename-k6N6ihhHJ0_rB2RPeNtxbA==/split_config.arm64_v8a.apk

#05 pc 0000000000302138 /data/app/com.xyz.gamename-k6N6ihhHJ0_rB2RPeNtxbA==/split_config.arm64_v8a.apk

#06 pc 0000000000000638 [vdso:0000007bc0b83000]

#07 pc 00000000000220e8 /system/lib64/libc.so (abort+112)

#08 pc 000000000007a894 /system/lib64/libc.so (__stack_chk_fail+20)

#09 pc 00000000008daf9c

java.lang.Error

java.util.ArrayList.get

Yesterday, 9:21 PM on app version 5

Wiko W_K120 (W_K120), Android 8.1

Report 1 of 1

java.lang.Error: FATAL EXCEPTION [main]

Unity version : 2018.4.9f1

Device model : WIKO Sunny3

Device fingerprint: WIKO/W_K120_EEA/W_K120:8.1.0/OPM2.171019.012/1553758063:user/release-keys

Caused by

at java.util.ArrayList.get (ArrayList.java:439)

at android.view.View.layout (View.java:19730)

at android.view.ViewGroup.layout (ViewGroup.java:6113)

at android.view.ViewRootImpl.performLayout (ViewRootImpl.java:2516)

at android.view.ViewRootImpl.performTraversals (ViewRootImpl.java:2237)

at android.view.ViewRootImpl.doTraversal (ViewRootImpl.java:1411)

at android.view.ViewRootImpl$TraversalRunnable.run (ViewRootImpl.java:6784)

at android.view.Choreographer$CallbackRecord.run (Choreographer.java:911)

at android.view.Choreographer.doCallbacks (Choreographer.java:723)

at android.view.Choreographer.doFrame (Choreographer.java:658)

at android.view.Choreographer$FrameDisplayEventReceiver.run (Choreographer.java:897)

at android.os.Handler.handleCallback (Handler.java:790)

at android.os.Handler.dispatchMessage (Handler.java:99)

at android.os.Looper.loop (Looper.java:164)

at android.app.ActivityThread.main (ActivityThread.java:6719)

at java.lang.reflect.Method.invoke (Native Method)

at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:449)

at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:807)

java.lang.Error

libGLESv2_mtk.0001be77

Today, 1:26 AM on app version 5

Huawei HUAWEI Y5 2019 (HWAMN-M), Android 9

Report 1 of 1

java.lang.Error: signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 00000000

Build fingerprint: 'HUAWEI/AMN-L29/HWAMN-M:9/HUAWEIAMN-LX9/9.1.0.209C185:user/release-keys'

Revision: '0'

pid: 10750, tid: 10817, name: UnityGfxDeviceW >>> com.xyz.gamename <<<

r0 00000000 r1 c0b70000 r2 00000018 r3 00000001

r4 c1894688 r5 00000000 r6 00000000 r7 c09b7418

r8 00000003 r9 c09b73bc sl c09b737c fp c1894a08

ip c1894a4c sp c09b7360 lr d2e5de79 pc 00000000 cpsr e4cbbd10

at Unknown.00000000(Unknown Source

at libGLESv2_mtk.0001be77 (Native Method)

at libGLESv2_mtk.0001ecbd (Native Method)

at libGLESv2_mtk.0001ad5b (Native Method)

at libGLESv2_mtk.glDrawElements (glDrawElements:90)

at libGameGraphicsOpt.hw_glDrawElementsHookV1 (hw_glDrawElementsHookV1:4)

at split_config.0073f464 (Native Method)

at split_config.0073f618 (Native Method)

at split_config.0021ac4c (Native Method)

at split_config.00744214 (Native Method)

at split_config.00805d60 (Native Method)

at split_config.00806678 (Native Method)

at split_config.007fe870 (Native Method)

at split_config.00394794 (Native Method)

at libc.__pthread_start

at libc.__start_thread (__start_thread:24)

signal 11 (SIGSEGV), code 1 (SEGV_MAPERR)

deleted

Oct 26, 5:24 PM on app version 5

Oppo A3s (CPH1803), Android 8.1

Report 1 of 1

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

pid: 0, tid: 0 >>> com.xyz.gamename <<<

backtrace:

#00 pc 000000000003faec /dev/ashmem/dalvik-jit-code-cache (deleted)

#01 pc 000000000003fae4 /dev/ashmem/dalvik-jit-code-cache (deleted)

java.lang.Error

Ly.<init>

Yesterday, 6:24 PM on app version 5

DO Mobile Mate1 (Mate1), Android 7.0

Report 1 of 1

java.lang.Error: FATAL EXCEPTION [GoogleApiHandler]

Unity version : 2018.4.9f1

Device model : Mate1 Mate1

Device fingerprint: DO/Mate1/Mate1:7.0/NRD90M/06151955:user/release-keys

Caused by

at Ly.<init> (PG:8)

at LI.<init> (PG:1)

at FS.a (PG:1)

at com.google.android.gms.common.api.GoogleApi.a (PG:25)

at iw.<init> (PG:8)

at lw.a (PG:14)

at lw.handleMessage (PG:70)

at android.os.Handler.dispatchMessage (Handler.java:98)

at UG.dispatchMessage (PG:1)

at android.os.Looper.loop (Looper.java:154)

at android.os.HandlerThread.run (HandlerThread.java:61)

11 signal 5 (SIGTRAP), code 1 (TRAP_BRKPT)

Chrome.apk

Today, 4:20 AM on app version 5

Samsung Galaxy S8+ (dream2lte), Android 9

Report 1 of 1

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

pid: 0, tid: 0 >>> com.xyz.gamename <<<

backtrace:

#00 pc 0000000002247950 /system/app/Chrome/Chrome.apk

Mobile Ads SDK Forum Advisor Prod

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Oct 28, 2019, 3:55:29 PM10/28/19

to imran.ch...@gmail.com, google-adm...@googlegroups.com

Hello there,

Thanks for reaching out to us. This issue is not being caused by the SDK. Your issue seems to be similar to the one reported on the issue tracker here. Can you please share the details of the current version of the AdMob Unity plugin that you are using and the version of unity IDE along with the details about the frequency of this crash and the devices on which you are seeing this issue so that we can take a look on our end as well?

Regards,
Deepika Uragayala
Mobile Ads SDK Team