Ads not loading: "Ad failed to load : 3"

603 views
Skip to first unread message

0x62...@gmail.com

unread,
Nov 1, 2018, 12:24:08 PM11/1/18
to Google Mobile Ads SDK Developers
Hi, in app stopped loading ads, in the log I see an error - "Ad failed to load : 3".
Ads were shown before, but at some point they disappeared. I had issues with the privacy policy, but they were successfully resolved. I don't know what I have to do to solve this mistake, option with change of application package name looks terrible. Please, tell me how I can find out the cause of this error. Thanks

AdMob Ads App ID: ca-app-pub-6377510294776415~3852386089
Banner ID: ca-app-pub-6377510294776415/6805852489

mobileadssdk-a...@google.com

unread,
Nov 1, 2018, 5:10:02 PM11/1/18
to 0x62...@gmail.com, Google Mobile Ads SDK Developers
Hi there,

Thanks for reaching out to us. I've deleted your  post with contains your Ad unit Id. Please refrain from posting sensitive information like Ad Unit Ids on forum.  Here is the actual post with masked information :
Hi, in app stopped loading ads, in the log I see an error - "Ad failed to load : 3". 
Ads were shown before, but at some point they disappeared. I had issues with the privacy policy, but they were successfully resolved. I don't know what I have to do to solve this mistake, option with change of application package name looks terrible. Please, tell me how I can find out the cause of this error. Thanks

AdMob Ads App ID: ca-app-pub-XXXXXXXXX~XXXXXXX
Banner ID: ca-app-pub-XXXXXXXXXX/XXXXXXXX

I've tested your Ad unit Id with our Sample apps and I was able to load ads without any issues. It would be best to reachout to Product Support Team via AdMob Help Forum and they will be able to assist you further.

Regards,
Deepika Uragayala
Mobile Ads SDK Team
Reply all
Reply to author
Forward
0 new messages