No ads shown on Galaxy S6 (android 7)

[Zarag]

I have had this issue for days and can't seem to get what the problem is.

I have developed a 2D Unity game for Android and had been testing it with a Samsung Galaxy Note 3 (Android 4.4) and had absolutely no issues - however, when I tested it with a Galaxy S6 (Android 7.0), not even test ads show up. The ads are also working fine in emulators. I took a look at the logcat and I consistently get the 2 below errors.

1)E/Ads: Google Mobile Ads SDK initialization functionality unavailable for this session. Ad requests can be made at any time. 2)E/Ads: This app is using a lightweight version of the Google Mobile Ads SDK that requires the latest Google Play Services to be installed, but Google Play services are either missing or out of date.

To my knowledge, I am not using a Lite version of the SDK so for me, this doesn't make sense - did anyone else get around this somehow? I have seen many people having issues with Android 6.0 and up, but no consistent answers. Thank you so much for your time.

[Mobile Ads SDK Forum Advisor Prod]

Hi Zarag,

Thank you for reaching out to us.

Just to cover all angles here: could you kindly confirm if your Galaxy S6 actually has Google Play Services (GPS) installed? As per this page, you would need GPS version 18.1.0 or higher in order to use the AdMob SDK. You may ignore the "Lite version" aspect of the error message that you received, but do note that the GPS requirement is very much needed regardless.

You may refer to this page for further details on troubleshooting Google Play Services, or otherwise reach out to more Android-centric channels (such as StackOverflow) for further assistance on GPS.
 

Ziv Yves Sanchez Mobile Ads SDK Team

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[Zarag]

Ziv

Thank you for the prompt reply.

Yes I do have GPS installed (version 20.47.14), and I’ve tried all other troubleshooting regarding GPS as well. Any other hypothesis?...

Thank you

[Mobile Ads SDK Forum Advisor Prod]

Hi Zarag,

Thank you for trying out my suggestions.

Could you kindly confirm if this is also occurring on our sample app? If so, then kindly provide the details below (via Reply to author, or a direct private reply to mobileads...@gmail.com) so that I can further investigate the issue:

• Unity version
• AdMob Unity plugin version
• Copy of a modified sample project (replicating the issue)
• Steps to replicate the issue

You may zip the entire Unity project (excluding the Library and Temp folders) in order to reduce its size, then send it to me via a shareable link from your Google Drive (or on any other file-sharing site that you prefer). Don't forget to send the shareable link via Reply to author, or a direct private reply to mobileads...@gmail.com.