UMP SDK US popup has a deceptive user interface on Android device

[Mana K]

Hello

The US messaging popup has a deceptive interface on Android devices. I've provided two screen captures of the US popup (taken from a Samsung Galaxy S22 but also observed on other devices):

Image 1 - the initial pop up state that where it is not clear that that the user can scroll (no scroll bar or partially occluded text).

Image 2 - the pop up state after scrolling down and revealing the "Don't sell or share my data" option. 

Ideally both options should always be visible on all devices OR it should be clear that the user can scroll. Is this something your team can address? 

[vishal gupta]

I can check your concern You can use chrome desktop site or computer chrome 

​Open the application where this pop-up appears (likely Google Messages).

​Go to the Settings or Help & feedback section (this location can vary).

​Look for an option like "Send feedback" or "Help & feedback".

​Describe the issue clearly, mentioning that the "Don't sell or share my data" option is initially hidden/not visible on the "My data preferences" pop-up, and you have to scroll to see it, which is not clear to the user.

​You can also mention the device and Android version (e.g., Samsung Galaxy S22, Android 13/14).

Ok

Vishal Gupta

Vvis...@gmail.com 

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[Mobile Ads SDK Forum Advisor]

Hi Mana,

 

Thank you for contacting the Mobile Ads SDK Support team.

I understand the issue you are reporting regarding the US Privacy message popup appearing unclear because the scrollable area is not immediately visible, and the “Don’t sell or share my data” option only appears after scrolling. Thank you for sharing the screenshots.

I checked this behavior using our sample project, and the scroll view with partially occluded text is displayed as expected, including the option revealed upon scrolling.

Can you please check if the issue still persists in our sample project? If it does, please share the details below.

To investigate further, please provide the following details:

• Affected device models (e.g., Samsung Galaxy S22, others)
• Android OS versions
• Mobile Ads SDK version
• Display settings that may impact UI (font size, display scaling, accessibility settings)
• Whether the issue occurs consistently or only in certain conditions

Thanks,
 

Mobile Ads SDK Team

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[2025-11-17 07:04:25Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vTcrI:ref" (ADR-00339478)