User Messaging Platform don't show ads

[hamdi ayadi]

hello , I'm doing my first android app and I read that I had to comply with GDPR , I used the UMP solution but I found out when testing when the user  click on "Manage options" and "Submit" that's enough to not have any more advertisements in the app not even non-personalized ads since all checkbox of consent are disabled

so in that case the user can mute all the ads ... so is there a solution to this ? I read that many had this problem in the past but I don't know if it solved , and I don't know 

[Mobile Ads SDK Forum Advisor Prod]

Hi Hamdi,

Thank you for reaching out to us.

Could you kindly provide the details below (via Reply to author, or a direct, private reply to this email) so that I can investigate the issue?

• App ID
• Ad unit ID/s affected
• Error code received (if any; Android / iOS)

 

Ziv Yves Sanchez Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor Prod]

Hi Hamdi,

Thank you for providing the requested details.

I was able to test your ad unit with our sample app, and can confirm that I was able to receive ads from it (see attached screenshot). The expectation when "everything is disabled" on the UMP options is that users would still be able to receive non-personalized ads (instead of no ads at all). This seems to be more of a no-fill error than a UMP one, since the SDK was unable to fill your ad unit with a non-personalized ad.

You will want to ensure that you have completed the setup of your AdMob account, especially the billing and PIN verification sections, in order to alleviate this issue. You may also want to reach out to the AdMob Help Center for further assistance on such ad-serving concerns, as the product specialists there should be able to provide better insights on such.

[regl...@gmail.com]

I am also facing the same issue.

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

You can check this post for an answer, non personalized ads from Google also need some form of consent.

Regards,

Aryeh Baker Mobile Ads SDK Team

 

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