Flutter AdMob is not respecting setAppMuted and setAppVolume API

[Aditya Sharma]

Hey Team,

We've integrated AdMob Banner in our project, and sometimes we get a creative with video ads in it, with a default mute/unmute button.

When we tried to unmute the Ad, we didn't hear any audio from it. We've added the following code, but still no change.

MobileAds.instance.setAppMuted(false);
MobileAds.instance.setAppVolume(1);

Please let us know if you need any further information from our end.

Best Regards,

Aditya Sharma

[Mobile Ads SDK Forum Advisor]

Hi Aditya,

Thank you for contacting the Mobile Ads SDK Support team.

I have executed our Google Sample Project but video banner ads did not appear when using our test IDs. So, could you confirm whether the mentioned issue is reproducible in our Google Sample Project? If yes, kindly share the Sample project reproducing the issue so we can review it and try to replicate the problem. Additionally, please provide us with the following details:

• app ID
• ad unit ID
• Screen recording of the issue
• Mobile Ads SDK Version

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Thanks,

Mobile Ads SDK Team

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[2025-04-30 21:07:55Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01qVRKQ:ref" (ADR-00303062)

[Aditya Sharma]

Hey Team,

I've uploaded SampleApp along with the details(which are mentioned in the main.dart file of the SampleApp) you've asked for. Please let us know if you need any further information from our end.

Regards,

Aditya Sharma

[Mobile Ads SDK Forum Advisor]

Hi Aditya,

I've checked attached sample project but it's loading test pubmatic video ads for me (test app Id exist) which doesn't have any audio. Also when i checked your pubspec.yaml file, it looks like you are using deprecated version of SDK. The latest version is 6.0.0.

I would suggest to upgrade your SDK to the latest version and if issue occurs then kindly provide the impacted AppId and AdUnitId to us for further investigation.

Thanks,
 

Mobile Ads SDK Team

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[2025-05-06 22:22:02Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01qVRKQ:ref" (ADR-00303062)

[Aditya Sharma]

Hi Team,

Apologies for not mentioning this earlier, but we wanted to clarify that the audio issue we reported is not occurring on Android. The audio of the creative ads can still be heard even without applying the setting.

MobileAds.instance.setAppMuted(false);
MobileAds.instance.setAppVolume(1);

Regards,

[Mobile Ads SDK Forum Advisor]

Hi Aditya,

As I mentioned previously that I've checked attached sample project but it's loading test pubmatic video ads for me (test app ID exist) which doesn't have any audio. Also when I have checked your pubspec.yaml file, it looks like you are using deprecated version of SDK. The latest version is 6.0.0.

I would suggest to upgrade your SDK to the latest version and if issue occurs then kindly provide the impacted AppID and AdUnitID to us for further investigation.

Thanks,
 

Mobile Ads SDK Team

Feedback
How was our support today?

               

[2025-05-07 12:50:09Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01qVRKQ:ref" (ADR-00303062)