Ads SDK Error

[Piyush Jagani]

Hi,

I am trying to load the ads for my live application. But Whenever I do there is error like below. 

```

{

      "Code": 3,

      "Message": "Account not approved yet. <https:\/\/support.google.com\/admob\/answer\/9905175#1>",

      "Domain": "com.google.android.gms.ads",

      "Cause": "null",

      "Response Info": {

        "Response ID": "null",

        "Mediation Adapter Class Name": "",

        "Adapter Responses": []

      }

    }

```

Please note that I have

- Added Payment method.

- Done Physical Verification PIN.

- Tried to contact the 'Help' Option (I am always getting error as attached in ss)

- Tried to get help from Product Team (I have attached ss. link is here)

- Never received any email update for account disapproval.

What I believe is that this is SDK issue that it every time tells that 'Account not approved yet!'

Would you please solve it at earliest.

[Mobile Ads SDK Forum Advisor Prod]

Hi Piyush,

Thank you for reaching out to us.

With regard to the message you are getting, you can check here on how to resolve common onboarding issues. Also, could you please provide the following details so that we can help you to your concern via Reply privately to author option or send it directly to mobileads...@gmail.com?

• App ID
• Ad unit ID/s affected

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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[Piyush Jagani]

Hi Pamela,

Thanks for quick response :)

I have already checked how to resolve common onboarding issues because a logcat error is already redirecting there. I have sent the asked details to the email you provided (because reply privately is not available to me). I'll be quick to share further any required information just to resolve this problem.

Thanks a lot!

[Mobile Ads SDK Forum Advisor Prod]

Hi Piyush,

Thank you for your response and providing information privately.

As I take a look to the information you provided to us, it' seems like there's a problem in your billing account. You may want to check it and follow this steps in getting paid as the billing is may be one of the possibility why your ads are not showing. In addition, if you haven’t added your app to AdMob yet, kindly link your app as this is an important step in your app readiness process.

Also, try to implement and setup your app-ads.txt file to prevent a significant loss in ad revenue and helps protect your app ad inventory from ad fraud. For further assistance regarding on such, we recommend raising this to AdMob Help Center.

[Piyush Jagani]

Hi Pamela,

Thank you for your suggestions. Before reaching here, I have already performed the steps you have guided me to do so. I have listed them as below.

- Completed Payment Method Selection Method

- Completed Identity Verification Threshold

- Completed Address Verification Threshold

- Completed Payment Threshold

Would you please confirm if anything is missing in the billing account? Because, from my account I can see that everything is well-setup. Also I got confirmation for that in the past (please check attached ss)

In addition to above, I have successfully completed link your app in the past correctly. (I can provide the ss if you can not see in my account)

I have already completed app-ads.txt file (It's not crawled yet).

But I don't think link your app and app-ads.txt file could prevent the ads from serving the ads. Because from the official admob ads integration study, I have found that developers can request for test ads when your app is not yet published on any digital store. (please refer to this for validating my comment).

Waiting for your prompt response!

Thanks,

Piyush J.

[Mobile Ads SDK Forum Advisor Prod]

Hi Piyush,

Thank you for your response.

Were you able to test your app using our sample id's and able to received ads? If yes, it means that the SDK is properly implemented. Then, if you test it using your ad unit id's and didn't received ads, it means that this is more of ad-serving issues. For ad serving issues, we recommend raising this to Product support team for better insight. With regard to your app-ads.txt file you needed to wait at least 24 hours for AdMob to crawl and verify your app-ads.txt file.

[Piyush Jagani]

Hi Pamela,

Please don't make me run like a ball, here and there.

In a recent email, you informed me that there is a problem in my billing setup. Before that you redirected me to check for common onboarding issues. After that, you asked to provide Ad Ids. and Now you are redirecting me again to Product support team. When you clearly know that I have already been there before this. (For reference check here). Also I recommend that you take each email genuinely from me. Also, please confirm that Product support team is no longer available because the contact us option always fails (please check previous mails) and community asking will help (probably after 1 year) when we are completely unmotivated towards the application revenue model and admob too.

We are not here to argue with each other. Together we can make change :) I know you may have limitations. But you can be a voice at least for developers like us who are facing issues for contacting the right team within the respective time frame. I hope you are understanding what I am trying to express.

I am facing an error in my provided Ad Id and App Id with the SDK Version 20.0.0. Error is shared again below. Let me know if you need to check my integrated code?

  {

      "Code": 3,

      "Message": "Account not approved yet. <https:\/\/support.google.com\/admob\/answer\/9905175#1>",

      "Domain": "com.google.android.gms.ads",

      "Cause": "null",

      "Response Info": {

        "Response ID": "null",

        "Mediation Adapter Class Name": "",

        "Adapter Responses": []

      }

    }

Thanks a lot !

[Mobile Ads SDK Forum Advisor Prod]

Hi Piyush,

Thank you for your response.

I'm sorry to hear that you're having troubles in contacting our Product Support Team. I understand that there is an urgency in your concern. However, they are the appropriate team who can help on you around as this is more of an ad serving issue.

Kindly note that we can only help you in implementation using Mobile Ads SDK. That being said, I ask in my previous response if you were you able to test your app using our sample id's and able to received ads? Because if it's working, it means that you correctly implemented Mobile Ads SDK.

[Piyush Jagani]

Hi Pamela,

Thank you for your response.

I know "Product Support Team" is the appropriate team. But the appropriate team should be responsive at least (especially, when you are working in high-tech Google Company). I know you have provided your information completely. Thank you so much for your always quick response. Google has made correct hiring decisions for the SDK team at least :)

Now, I am heading to "Product Support Team" knowing the fact that I should expect the response after 6 month at least despite the actual TAT time of 1 week. I have one question left, if you are right to answer it. "Is it possible if I sign up for a new Admob Account(In the same name and details) while leaving this account to wait for the response?" Please let me know or ask in your internal team for satisfying my urgency and financial stability towards my production apps.

Thanks a lot! 

[Mobile Ads SDK Forum Advisor Prod]

Hi Piyush,

Thank you for your patience.

I'm afraid that we cannot provide proper guidance with your last inquiry. As much as we want to help you, we are not equipped in handling account related concern. The product team is the appropriate team who can help on you around as this is out of scope to our team.

I'm afraid we're left with not much of an option here. I hope you get a response from them soon.

[Praveen gk]

I am also facing same issue from last 15 days onwards. I have checked with test ads also and working as expected. Trying to reach out to support team but no luck. Could you please guide us on resolving the issue.

[Mobile Ads SDK Forum Advisor]

Hi Praveen,

We may be able to help, could you send us privately your app Id, ad unit Id's affected and app link? Alternatively, you may send this information via our testing alias mobileads...@gmail.com with a post on this thread once you have done so.

Regards,

Aryeh Baker Mobile Ads SDK Team

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