Identity Verification Failed — No Contact Form Available

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steady blaze

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Jul 30, 2025, 3:37:56 AM7/30/25

to Google Mobile Ads SDK Developers

Hello,
My AdMob account failed identity verification. I have tried following all the Help Center steps, including the Identity Verification Troubleshooter. However, I’m only redirected to the generic https://support.google.com/admob/gethelp page, where no “Contact Us” form appears — only help articles and community links.

I understand identity verification is required, but I would like to re-attempt the verification or speak with someone to clarify the issue. I’m using my real and valid documents, and I believe there may have been a mistake or mismatch.

Can someone from the AdMob support team please help me with:

Reopening the identity verification process
Or explaining the reason it failed?

Thank you for your help and time.

Mobile Ads SDK Forum Advisor

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Jul 30, 2025, 7:11:10 AM7/30/25

to steady...@gmail.com, google-adm...@googlegroups.com

Hi ,

Thank you for contacting the Mobile Ads SDK Support team.

Please note that our support channel can only best assist you with regards to Google Mobile Ads SDK implementation and technical issues.

The best way to get more information about your issue is the AdMob Help Center. You can also utilize the AdMob Communities for additional support.

If you have any questions about usage of the Google Mobile Ads SDK, please feel free to reach out.

Thanks,

Mobile Ads SDK Team

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[2025-07-30 11:10:20Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01sxDXP:ref" (ADR-00321185)

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