I have a Dell Laptop dv6-2173 about circa 2010. I have lost all audio (both speakers and microphone). Perhaps this was due to an update of the drivers on this computer by CCleaner. To make matters worse, I recommended CCleaner to two buddies; one with the exact same laptop and another with a Lenevo of about 2015-16 circa. Shortly after activating CCleaner on their computers, the same thing happened to them. We are all running Windows 10 Home 64 bit version. Help! I need to get my speakers and microphone back on my Dell Laptop as well as stay friends with my two buddies. What do you recommend I (we) do?
You can use CCleaner's own built-in Driver rollback. If that doesn't work for you, go to the Device Manager in the Windows Control Panel, go to Sounds, video and game controllers, right-click the offending audio device and "Uninstall device"
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Tried Driver rollback, Restore and uninstall Sound Hardware and reinstall. Nothing worked. Haven't heard anything from CCleaner outside of this. My buddies are waiting until I find a solution before monkeying with their PCs. More help please!!!!
The support queue has not been particularly busy over the past couple of days, since the Boxing Day sale ended. The oldest paid customer email that has not yet had a personalised response from a support agent is around 2 hours old.
The only ticket that I could locate from a "Steve", "Steven" or "Stephen" over the past couple of days with a Driver Updater matter was raised at 16:19 GMT on Tuesday from a free user who, despite not having access to paid support, nevertheless received a response from 1st line support by 18:06 GMT the same day indicating that the customer's matter had been escalated to 2nd line support, who in turn emailed the customer at 16:26 Wednesday.
@Steve N: If you didn't receive an acknowledgement of your support request within a minute or two of sending it then either a) check your spam folder for any replies or b) check your sent items to check that you didn't put too many "c"s in sup...@ccleaner.com.
Hello - I am one of Steve's buddies referenced in the original post by Steve N. The audio issue mentioned OCCURRED DURING THE FREE TRIAL PERIOD of CCleaner, on two HP laptops (not Dell), and partially on one Lenovo laptop. The problem happened sometime 12\2\2021 and 12\17\2021 during the 2 or 3 times the application was run. Within a few days, all of our laptops started having issues - no audio on the HPs, and no microphone on the Lenovo. The day after that, at least two of us (maybe all three) started getting marketing pop-ups from CCleaner trying to get up to buy the product. I was leery about purchasing CCleaner since after running your tool just once or twice I had the first major issue with my HP laptop that I've ever experienced. While I was trying to figure out what happened to my laptop, and how to fix it, the trial period came to an end. It was almost as if the product caused the issue to make me HAVE to buy CCleaner to get the issue resolved (which is a form of entrapment, and not legal in the United States). Today, I decided to reach out to several IT Tech friends on social media about this issue, and learned one of them had issues too. One of those IT friends works at the National Security Administration in MD. He had other issues with your product, and just decided to uninstall CCleaner. He spent an hour on the phone with me today, shedding light on some potential fixes. For CCleaner to ignore a potential customer during (or just after) a trial period of your product because they are not a current paying customer is surely NOT going to ever convince that person to want to purchase your product, not good customer service (product tech support) and again, sure seems like entrapment. Right now, I'd just like to have my laptop back to what it was before I ever tried your product. Adding to my concern is this article I just came across today (from August, 2021)... Windows 10 is warning users not to install CCleaner TechRadar Apparently, the problems noted in the article, etc. appear to still be an issue, and not fixed. I also came across this article (from July, 2020)... Microsoft now detects CCleaner as a Potentially Unwanted Application (bleepingcomputer.com).
If you actually read the (now old) Bleepingcomputer article you will see that Microsoft themselves said that the block by Defender was about bundled offers in the installer and not about CCleaner itself.
(TechRadar were just reporting/repeating that Bleepingcomputer article).
Yes, I was aware that the one article was old (from July, 2020) but was trying to point out that the issue addressed in the article with Windows Defender and CCleaner is still happening for Windows 10 users. In our cases, the issue with lost audio occurred during the free trial of CCleaner - sometime between 12/2/2021, and 12/17/2021. I did read on the CCleaner social media pages that an update was released on 12/14/2021 to fix some problems. Not sure if that is related to the issues we've experienced, or not. We were just hoping to get some help on this forum, since this all happened during a free trial of CCleaner, and this experience is our first and only impression of CCleaner thus far.
Resum: You are a paid user of CC cleaner. You use the driver updater. Some basic functions are lost (no more audio + microphone + Printer driver removed). The recovery function does not help. CCleaner provides no further support. Thanks CCcleaner for destroying some essentials on my PC and not even trying to solve it.
When I select MS sound mapper or 4-USB audio as microphone I get no sound. When I select Realtek I get sound but poor quality. In the past
I had 6-usb audio codec and that worked well. How do I get back to 6-usb? And what do these digits mean anyway?
Keith
If a device is listed, that does NOT necessarily mean that it is physically available. For example, the built-in sound card in my laptop reports 7 analog channels for sound output, because the audio chip has 7 output channels, but only front left and front right are actually wired up to anything.
There is a trick to this. Look at the devices available in the Audacity Recording (Microphone) toolbar. Close it. Connect or disconnect your device, Transport > Rescan. Look at the toolbar again and see which device vanished or appeared.
If the operating system does not detect the microphone, you must first make sure that the microphone drivers are installed. In addition, do not forget that manufacturers of microphones strongly recommend installing the latest drivers. If you do not have the CD and installation files for your microphone, first of all, try to find them on the manufacturer's official website. If you could not find them there, do not hesitate to download free microphone drivers from our website.
Hiya, I have exactly the same issue. It's really annoying that the Testing Microphone section is not allowing me to test the microphone. I have spent all afternoon trying to download updated drivers and still I can not be heard by others. Looking forward to a reply!
If the microphone is listed as Currently unavailable or Not plugged in, disconnect it, then reconnect it to the port. If the microphone is still not detected, refer to the Check the microphone section of this document.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Hi. Sorry if I was not specific enough. ANyway, it was not an external microphone I was trying to make work, but the laptop's own internal one. However, remarkably, my laptop was the subject of a major update overnight, and it took ages to work itself through, and to my amzement, there must have been a fix because all of a sudden my microphone now works! Thanks everyone.
If you don't see your Microphone in the Port selection under the input devices in pavucontrol:use pavucontrol -> configuration -> built_in Audio. Check if you have * Output + * Input choosen in your profile, otherwise your microphone isn't shown in the input devices section and cannot be used.
I had the same problem. I found the solution after I upgraded to 16.04, but I think it works on 14.04 too! In Skype click "Open PulseAudio Volume Control". From there on move to "Input Devices" and change the Port. By some miracle my microphone started working after I changed my port to "Microphone (unplugged)". Good luck!
For me everything looked correct, input device was selected correctly however I was unable to use the inner or the external mic. I solved it by enabling the webcam using the Fn keys. Apparently they are enabled and disabled by the same Fn key.
I have raised a ticket with Oculus but don't expect any proper response other than the norm; check this, do that, its not our fault, buy a new computer etc.... ( I have a ROG game computer with a very high end spec, so I know that's not the problem).
I am from Oculus Support and I am here to help you!
I understand you are concerned about the microphone of your Quest 2 not be working.
According to your situation, it seems that the microphone is not set up yet.
If this doesn't solve the issue, please try to change your setting in Windows:
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