1. |
Scope: Provide data that describes or measures the position’s scope and impact on the business. Limit the data to those areas which the position/role influences or impacts in a measurable way, e.g., expense, budget, output measures, quantity, quality, headcount responsibility (direct and/or indirect). |
The Application Support Specialist III is often called on to assist with completing production support and discretionary work efforts for multiple clients in an environment of ever-shifting mix of priorities. The Application Support Specialist III must focus on the highest priority task and complete tasks as assigned per the scheduled plan.
2. | Knowledge and Experience: Briefly describe the knowledge, skills, demonstrated behaviors and experience required for entry into the position/role. |
The Application Support Specialist III should have 2 – 5 years of Kiwiplan (CASE, CSC, XMT, PCS, MDC, FFF, RSS)development and/or professional experience within the Packaging industry or comparable field. The successful candidate will have the capability to operate with a strategic enterprise view as well as the ability to work within a group of developers. The ability to take tasks to a successful completion is a key to success.
The candidate should have a 4 year degree, preferably in Management Information Systems or Computer Science or equivalent technical and/or management experience in the IT field.
Technical Skillset:
§ Minimum 3-5 years advance application support and troubleshooting in an enterprise environment (preferably in a manufacturing business. Kiwiplan software experience is a plus.
§ Experience supporting/troubleshooting Redhat Linux/Unix and/or entry level Unix scripting
§ Experience supporting or working with MySQL and/or entry level development of MySQL / SQL queries (older and newer version)
§ Networking and server administration
§ Experience working on large projects or site implementations/conversions
Other Requirements:
§ Excellent troubleshooting skills of medium to high complexity
§ Strong self-management skills with the ability to work effectively under direct supervision
§ Excellent communication skills and strong customer focus
§ Competent in all aspects of the delivery lifecycle
§ Competent in project management processes
§ Solid information technology skills; understands key concepts and critical success factors of information technology from applications to infrastructure
§ Ability to balance project goals with support efficiency and service level commitments to achieve the optimal result for the company