First Block Thumbnail

[Olivie Inoue]

Goodfeedback. Thanks for clarifying. The page_thumbnail and cover are file fields that are used on certain pages and should override other thumbnails. The background block is basically a customized image block.

Ah, I think I mentioned it before. The problem in the Panel is that the Panel needs a thumbnail, not the full image and the reason it worked in my testcode is that I had a file::version component in place that returns the full file object in these cases.

The reason why the thumbnails in Content Library 360 aren't displaying for you is that your network's security is most likely blocking the necessary endpoints needed for the content to display properly. To fix the issue, please ask your IT team to add the following endpoints to your network's configuration:

I've tried an alternative where I've uploaded the video to YouTube, added a thumbnail through the YouTube publish process, then added this to the Rise course via the embedded video option, but the thumbnail appears blurry for some reason.

Hi, Craig! Rise displays the first frame of a video as a thumbnail. If you want a specific image to be displayed as your video thumbnail. You can use Replay 360 to edit your video or another video editing tool, and add your desired image for the thumbnail at the start of the video. I hope this helps!

Thanks Lea, but that's not an ideal solution. As mentioned in the original post, the video has an animated logo opener, so the first frame is just a white background. I'd prefer to upload a thumbnail of the full logo instead, while keeping the video as is.

I have a slight variation on this issue. When I export to PDF (to make a printed "Student Guide") everything looks great - except - the videos. My videos are hosted up in Wistia and we put an embedded link in RISE 360. We had to do this to avoid the video compression RISE was doing that caused the videos to appear "soft". Wistia does have the ability to generate a "Thumbnail" and this is what is displayed in the RISE project until you play the video then the video is streaming from Wistia. All is GREAT! Until.........I try to export to PDF. As the video is streaming from the CDN it seems like the first frame is somehow "laggy" and that first frame gets blurred to the point that the text on that first frame is unreadable. With other projects I have with the video embedded within RISE we do not see this issue. Has anyone else seen this behavior. Lea -- do you have any suggestions? The only thing I can think of right now is to manually edit each PDF and paste my own screen capture / thumbnail into the PDF which will be quite time consuming................I forgot to mention that my videos all begin with an opening animation as well.

I went ahead and created a case (03660991) for you with our support team. My colleagues should be reaching out soon to investigate your issue. Can you please include on your reply to them your PDF and the embed code you used to add the file to your course? Thanks!

Similar to Marcus, we house our videos in Kaltura and it has a way to generate thumbnails. I embed all videos into Rise360 using iframe link. Everything looked great, and it continued to look great for several weeks. But today! First the intro thumbnail in the video went blurry. Then all videos went blurry. If I reload the iframe link, it looks fine until I close and reopen the course. Back to blurry. What changed? Rise360 seems to compress the generated thumbnail in the video. I have 34 videos and would rather not have to create thumbnails and reproduce every video.

If the preview of the code above appears clearly, please check with an administrator of Kaltura to see why the previews are becoming pixelated when they are embedded on a web page. If the code above appears pixelated as well, try using a different browser or your browser's private/incognito mode to see if this makes any difference.

Because I thought the issue had to be the generated thumbnails we added to each video in Kaltura were being compressed and pixelated in Rise360, I went through every video and cut off the first 1 second so that the video title would be the first screen in the video. I assumed once we uploaded these into Kaltura without a generated thumbnail, all would work fine. The first set of videos and the edited set all look perfectly fine in Kaltura, in the web viewer, and in our LMS hosting site, Totara.

The Rise360 course I built in January was published into Totara on 1/18/24. At that time, the embedded videos looked fine, and they still look fine. However, eight days ago around 2/20/24, this pixelating started happening in Ries360 in this very same course. I was going to republish an updated version of this course, but could not because of the video presentations being blurry. So we are still using the version that was published on 1/18/24 in Totara until we figure out why the video in Rise360 are blurry.

So what happened on 2/20/24 with Rise360? Why did my embedded videos look perfectly fine for about 3 weeks straight, and were and are still fine since the course was published on 1/18/2024 into Totara? How are the embed links from Kaltura be working fine in a published version of my course but not working well in the unpublished version of the course?

It was so strange. 8 days ago. I was working in my course, and suddenly the intro video went blurry but the other 33 videos looked fine. Then over the course of 30-60 seconds, all the videos went blurry.

Nothing major was introduced to Rise 360 involving embedded content, but I do find it strange that your embedded videos became blurry all of a sudden. If republishing your videos doesn't fix the quality issues, please open a case with our support team here so we can take a closer look at what happened.

Have there been any updates to this? I uploaded my own videos and the video cover doesn't even show up. The videos are black with a white play button in the middle. I really need to be able to add my own video cover.

This is an issue we also are struggling with - having a blank image / no meaningful thumbnail when embedding a video looks very unprofessional and not user friendly at all. I would also appreciate updates on that, thanks.

Thanks for sharing this. This is essentially the same workaround which could be done using Camtasia. However, I would really appreciate if I did not have to use some external tool for some basic step like that. Maybe this feature could be added in the future? It looks much more professional if the video shows some related thumbnail before starting it.

When viewing blocks in the "Blocks (Content)" palette, the thumbnail preview images for some blocks are zoomed way out, resulting in a tiny image. I have tried using Zoom-Extents in the Block Editor but after saving/closing/re-opening the editor the view is zoomed out again.

My only guess is that because the dynamic blocks have visibility states that that take up much more room than the default, the thumbnail is zooming out to include that entire area? Is there any workaround for this?

The blocks each have about 6-14+ visibility states. The "largest" shows a coverage angle that extends 30' from the speaker, so my guess is that the reason it's zoomed out is the accommodate that area. I'm not sure why it would do that if the 1st visibility state takes up much less room. The one block that is reasonably sized does not have visibility states that take up as much space.

In the Mac version, BVSTATE opens the Visibility Manager (list of all the visibility states). If viewing the 1st state in the Block Editior, ZOOM - EXTENTS does in fact zoom in so that the drawing takes up the screen. So it's odd that the software is using a zoomed-out view for the block, if it recognizes the default visibility takes up much less space.

BVMODE - 1 shows all visibility states and sure enough ZOOM - EXTENTS zooms in about as much as is shown on the palette icon, so this probably explains the cause of the issue. The size of the icon (the amount it is zoomed in) appears to be determined by the max amount of space the visibility states take up, regardless of what the default visibility state is.

Is there any way to override or edit the scaling of the block icon (which is shown in BEdit, Palettes, etc)? Or am I stuck with the default? I'm surprised it isn't as simple and zooming in, saving the block, and closing; seeing as this determines the preview icon for a drawing file as a whole.

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