Iobit Browser
Olivie Inoue
I recently bought 14 Pro which has helped to give some life back into my old work horse of a PC, but there's still one minor quibble that I can't seem to squash. And as the title of the thread suggests, it's that ASC keeps deleting my Chrome history and it's making me tear my hair out trying to keep it from doing that.
3. Click Protect panel > click the Settings icon of Browser Protection > click Anti-Tracking on the left panel > In the right panel, find Browsing Data and uncheck the items that you do not want to be cleared from your browsers.
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If I'm not mistaken, a couple days ago I selected the "Check for updates" option on my Advanced System Care 5, which may originally have been installed a few months ago. After updating and then running a few scans with the application, I am no longer able to access the internet with Google Chrome. Other browsers still work. When opening Google Chrome, a message appears suggesting that Google Chrome has been blocked from internet access or some such thing. I do not have the exact error message at this time.
In an attempt to resolve this failure I uninstalled and then attempted to reinstall, Google Chrome. Unfortunately however, whatever change (which appears to have been caused by Advanced System Care 5) that had prevented Google Chrome from accessing the internet, is also preventing the Google Chrome installer from downloading the components needed during the installation process, which results in the following installation error: "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows GoogleUpdate.exe to connect then try again."
In other words, some change caused by this 'Advanced System Care 5' application, which occurred after selecting the "Check for updates" option and then running a few scans, is preventing Google software from accessing the internet. Upon researching online, I found !topic/chrome/JZdFXdMNskU which suggests going to your firewall settings and deleting and then re-adding Google Chrome on your application's safe list. Although I suspect that a solution in this instance might potentially involve something similar, it doesn't look like this 'Advanced System Care 5' offers anything of the sort. In other words, it looks like this application initiated a change which resulted in denying Google Chrome internet access, however no functionality within the application appears to allow correction of this problem. The problem remained after uninstalling 'Advanced System Care 5,' and is still here after reinstalling the application and rebooting.
For clarification, I had made no other system changes around when this disturbance became encountered; the only change was, downloading an update on 'Advanced System Care 5,' after which time Google Chrome has not worked since. Although I had previously used a Norton antivirus product (a few months ago,) it does not currently display in the system tray, I do not recall seeing it in the last few weeks (and definitely have made no changes there,) and therefore believe Norton likely has no relationship at all to this Google Chrome deficiency which appears to have been caused by 'Advanced System Care 5.'
Please offer your suggestions to resolve this failure, as Google Chrome is my preferred browser and nothing I have been able to do thus far, has had any success in resolving this recent failure, caused by an update downloaded by 'Advanced System Care 5.'
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