Strava, Todays Plan connectivity issues on Windows 10

[Mark Liversedge]

Since this comes up a lot at the moment, I've pinned this to the top of the groups.

Steps to fix:

(1) make sure you are running GoldenCheetah 3.5 dev 1903 or later

https://github.com/GoldenCheetah/GoldenCheetah/releases

(2) make sure you do not have connections blocked by windows firewall (or a corporate firewall)

https://www.technipages.com/blockunblock-programs-in-windows-firewall

(3) make sure you do not have connectivity issues due to Windows 10 update 1809

https://github.com/GoldenCheetah/GoldenCheetah/wiki/Windows-10-Connectivity-Issues

Thanks

Mark

[R S]

For training peaks, dont sync any tips!? Even with last update

[Ale Martinez - No direct email please]

El jueves, 18 de abril de 2019, 19:52:42 (UTC-3), R S escribió:

For training peaks, dont sync any tips!? Even with last update

https://github.com/GoldenCheetah/GoldenCheetah/wiki/FAQ-UPLOADING-AND-DOWNLOADING#Why-does-upload-to-TrainingPeaks-keep-failing 

[Lisa O Neill]

Good day -  I have just downloaded golden cheetah.  I have a garmin vivoactve and I have strava.  How do I sync all of these together on wndows 7 ?  Please help me - not hugely tech savvy.  Looking for laymans instructions.  Thank You Regards Lisa 

[Ale Martinez - No direct email please]

El sábado, 29 de junio de 2019, 10:25:45 (UTC-3), Lisa O Neill escribió:

Good day -  I have just downloaded golden cheetah.  I have a garmin vivoactve and I have strava.  How do I sync all of these together on wndows 7 ?  Please help me - not hugely tech savvy.  Looking for laymans instructions.  Thank You Regards Lisa 

Hi LIsa, from Share menu select Accounts > Add Cloud Accounts > Activities > Strava and follow the wizzard indications to authorize your Strava Account and then Share > Synchronize Activities > Strava to sync the period you are interested. If you checked Sync on Startup the activities over the last 30 days will be synced each time you start GC.

[Benjamin Schwan]

Hey Mark,

thanks for your work on GoldenCheetah.
Don't know if this is the right thread to report a bug, but I think it might fit here as well.

I recently downloaded v3.5 and started to use the sync feature from todaysplan to GC.

In the past 1,5 or 2 weeks it worked like a charm. Only today I tried to sync my activity from the weekend and in GC it cut 15 km in length and about 35 min in time.
On my Garmin, in Garmin Connect / Strava and todaysplan the file has the correct length and distance.

Cheers,
Ben

[Mario Perez]

Hi!.

From long time ago I've used GC sync'ed with Strava without issues. But from 2-3 days ago, GC is unable to sync with Strava. I use download option and is empty.
GC permission is done in my strava profile settings.

Anyway, I tried to delete GC permission in Strava, delete my Strava account in GC and finally add again my strava count. Same results.
I'm using GC v3.5-RC1 (build 3980).
No recent Windows updates. The same setup was working OK up to 2-3 days ago.

Any user has same problem?.

Thanks in advance.
Mario.

[Ale Martinez (Please don't email or cc me)]

Yes, see https://github.com/GoldenCheetah/GoldenCheetah/issues/3216 for details.

The only known solution is to wait for v3.5RC2 and re-authorize using it.

[Lindsay Burgess]

I am running v3.5RC2x, windows 10 and have attempted all of the pinned suggestions.  Strava sync is still broken, same socket error.  

[Ecosse]

After many attempts and re-installations -  I got the Strava link working. All was good ... for 3 days.

Now I am getting "Socket operation timed out".   Nothing has changed so I can't see it being any of the 3 issues in the pinned post.

Is the timeout perhaps set too short ??  (The error comes up almost instantly).

Running Windows 10 1903 with 3.5 official release.

[Tim Cooke]

I've followed all the suggestions here and can't make it work on Strava or dropbox, or ridewithgps. Shame, but not the end of the world. Thanks to the team for trying to make auto-sync work, but I'll have to stick to manual import for the moment.

[Mark Liversedge]

On Saturday, 18 January 2020 18:07:57 UTC, Ecosse wrote:

After many attempts and re-installations -  I got the Strava link working. All was good ... for 3 days.

Now I am getting "Socket operation timed out".   Nothing has changed so I can't see it being any of the 3 issues in the pinned post.

Is the timeout perhaps set too short ??  (The error comes up almost instantly).

Running Windows 10 1903 with 3.5 official release.

There were some rate limiting issues, but Strava have lifted these since Friday 17th.

Mark

[Mark Liversedge]

On Saturday, 18 January 2020 18:48:10 UTC, Tim Cooke wrote:

I've followed all the suggestions here and can't make it work on Strava or dropbox, or ridewithgps.

This problem will be at your end, either your PC is blocking or a local firewall.

Mark

[Ecosse]

Thanks for getting back to me - I appreciate the support

Now that Strava have fixed their end, I am back up and rocking and rolling again.

[Markus Kühn]

Same here, but one out of 10-15 attempts is working.

[Mark Liversedge]

On Tuesday, 21 January 2020 11:03:01 UTC, Markus Kühn wrote:

Same here, but one out of 10-15 attempts is working.

You have tried recently, and are referring to Strava sync?

[Markus Kühn]

Yes, Strava and tried it minutes before.

Here's a wireshark trace. Maybe that helps.

No.    Time    Source    Destination    Protocol    Length    Info
16    8.513060    192.168.1.1    192.168.1.102    DNS    497    Standard query response 0x5ba6 A www.strava.com CNAME albstravaprod-623034023.us-east-1.elb.amazonaws.com A 34.196.113.227 A 54.164.236.181 A 54.165.54.176 NS ns-1793.awsdns-32.co.uk NS ns-934.awsdns-52.net NS ns-1119.awsdns-11.org NS ns-235.awsdns-29.com A 205.251.192.235 A 205.251.195.166 A 205.251.196.95 A 205.251.199.1 AAAA 2600:9000:5300:eb00::1 AAAA 2600:9000:5303:a600::1 AAAA 2600:9000:5304:5f00::1 AAAA 2600:9000:5307:100::1
17    8.515765    192.168.1.102    34.196.113.227    TCP    66    1730 → 443 [SYN] Seq=0 Win=64240 Len=0 MSS=1460 WS=256 SACK_PERM=1
18    8.624214    192.168.1.102    54.164.236.181    TCP    66    1731 → 443 [SYN] Seq=0 Win=64240 Len=0 MSS=1460 WS=256 SACK_PERM=1
19    8.733671    192.168.1.102    54.165.54.176    TCP    66    1732 → 443 [SYN] Seq=0 Win=64240 Len=0 MSS=1460 WS=256 SACK_PERM=1
20    8.741870    34.196.113.227    192.168.1.102    TCP    66    443 → 1730 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
21    8.842437    192.168.1.102    34.196.113.227    TCP    66    1733 → 443 [SYN] Seq=0 Win=64240 Len=0 MSS=1460 WS=256 SACK_PERM=1
22    8.952335    192.168.1.102    54.164.236.181    TCP    66    1734 → 443 [SYN] Seq=0 Win=64240 Len=0 MSS=1460 WS=256 SACK_PERM=1
23    9.061542    192.168.1.102    54.165.54.176    TCP    66    1735 → 443 [SYN] Seq=0 Win=64240 Len=0 MSS=1460 WS=256 SACK_PERM=1
24    9.121702    54.164.236.181    192.168.1.102    TCP    66    443 → 1731 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
25    9.122118    54.165.54.176    192.168.1.102    TCP    66    443 → 1732 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
26    9.122367    34.196.113.227    192.168.1.102    TCP    66    443 → 1733 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
27    9.143540                60    <Ignored>
28    9.655816    34.196.113.227    192.168.1.102    TCP    66    [TCP Retransmission] 443 → 1730 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
29    10.042222    54.164.236.181    192.168.1.102    TCP    66    [TCP Retransmission] 443 → 1731 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
30    10.042418    54.165.54.176    192.168.1.102    TCP    66    [TCP Retransmission] 443 → 1732 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
31    10.042545    34.196.113.227    192.168.1.102    TCP    66    [TCP Retransmission] 443 → 1733 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
32    10.060969    192.168.1.102    54.165.54.176    TCP    66    [TCP Retransmission] 1735 → 443 [SYN] Seq=0 Win=64240 Len=0 MSS=1460 WS=256 SACK_PERM=1
33    10.068204                77    <Ignored>
34    10.349553    54.165.54.176    192.168.1.102    TCP    66    443 → 1735 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
35    10.349752    192.168.1.102    54.165.54.176    TCP    54    1735 → 443 [ACK] Seq=1 Ack=1 Win=66304 Len=0
36    10.350129    54.164.236.181    192.168.1.102    TCP    66    443 → 1734 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
37    11.672790    34.196.113.227    192.168.1.102    TCP    66    [TCP Retransmission] 443 → 1730 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
38    11.891676    54.164.236.181    192.168.1.102    TCP    66    [TCP Retransmission] 443 → 1731 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
39    11.924738    54.165.54.176    192.168.1.102    TCP    66    [TCP Retransmission] 443 → 1732 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
40    11.992628    34.196.113.227    192.168.1.102    TCP    66    [TCP Retransmission] 443 → 1733 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256
41    12.272281    54.164.236.181    192.168.1.102    TCP    66    [TCP Retransmission] 443 → 1734 [SYN, ACK] Seq=0 Ack=1 Win=26883 Len=0 MSS=1416 SACK_PERM=1 WS=256

[Mark Liversedge]

Looks like your internet connection is flakey.
Lots of TCP retransmission.

Mark

[Randolph Baral]

Not on W10, but Ubuntu 20.04....but similar issues:

When I try to to link to Strava (or Todays Plan), I get 'SSL Token refresh error'...host requires authentication (204).

This is with latest 3.5 release.

Thanks for any help.

Randolph

[Ale Martinez]

El miércoles, 20 de octubre de 2021 a la(s) 19:52:06 UTC-3, rmb...@gmail.com escribió:

Not on W10, but Ubuntu 20.04....but similar issues:

When I try to to link to Strava (or Todays Plan), I get 'SSL Token refresh error'...host requires authentication (204).

This is with latest 3.5 release.

Are you using the official release downloaded from https://www.goldencheetah.org/? 

[Randolph Baral]

Yes, downloaded from https://www.goldencheetah.org/

Thanks

[Mark Liversedge]

If you haven't connected for a while you will need to reauthenticate the connection, so just run through the setup again.

Mark

[Randolph Baral]

This is a new install.  I installed my prior backed up data and was unsuccessful in authenticating a connection to either Strava or Today's Plan.

ie the 'token refresh error' occurs when trying to authenticate the connection through: share, add cloud account.

Thanks!

Randolph

[Mark Liversedge]

I have just checked my local Linux build and cannot recreate this issue, strava auth worked fine for me.

Mark

[Randolph Baral]

Any suggestions for how to overcome this?

Randolph

[Ale Martinez]

El sábado, 23 de octubre de 2021 a la(s) 01:14:34 UTC-3, rmb...@gmail.com escribió:

Any suggestions for how to overcome this?

This error is expected when using a build without the key required to access online services, as explained in https://github.com/GoldenCheetah/GoldenCheetah/wiki/FAQ-GENERAL#Where-can-I-download-the-installer-for-GoldenCheetah-, not if you are using an AppImage from www.goldencheetah.org (v3.5 release or v3.6 development).

[Randolph Baral]

I did download (v3.5) from www.goldencheetah.org.

Is there something I can plug into terminal to check?

....at worst, I can delete the installation and start again (is this what you recommend?).

[Ale Martinez]

El domingo, 24 de octubre de 2021 a la(s) 05:03:09 UTC-3, rmb...@gmail.com escribió:

I did download (v3.5) from www.goldencheetah.org.

Is there something I can plug into terminal to check?

You can use —debug command line parameter and check the output to the launching terminal. Help>About>Versions can also be useful after start.

 

....at worst, I can delete the installation and start again (is this what you recommend?).

There is no “installation” step for AppImage files, after downloading you give it execution permission and run it.

May be you are using a previously installed GoldenCheetah other than the downloaded AppImage?

[Randolph Baral]

I did download (v3.5) from www.goldencheetah.org.

Is there something I can plug into terminal to check?

You can use —debug command line parameter and check the output to the launching terminal. Help>About>Versions can also be useful after start.

 

....at worst, I can delete the installation and start again (is this what you recommend?).

There is no “installation” step for AppImage files, after downloading you give it execution permission and run it.

May be you are using a previously installed GoldenCheetah other than the downloaded AppImage?

....I was using 'installation' generically.  Linux is new on this computer so no prior GC version on it.

I'll look at about>versions but think I should just download again from the site.

Thanks

[Randolph Baral]

Ok, I got it working after deleting and re-downloading.

I am not typical Linux user (ie I have very little idea what I am doing) and suspect (but don't remember) that on my first download, I did not make the file executable before running....is that possible that doing this would make it look like something like normal but not have all functionality?

Posting the above not to prove I'm an idiot (I have enough proof of that) but in case it helps it helps others.

[Peret]

I am not typical Linux user (ie I have very little idea what I am doing) and suspect (but don't remember) that on my first download, I did not make the file executable before running....is that possible that doing this would make it look like something like normal but not have all functionality?

Not at all

But don't worry, nobody starts knowing everything