Windows 10 Problem Resetting Pc
Sharolyn Uriegas
The most likely fix for a "There was a problem resetting this PC" error is to run Command Prompt as administrator, enter the command "dism /online /cleanup-image /restorehealth", and reboot your PC. Then try a factory reset again.
Can't reset your Windows PC as the "There Was a Problem Resetting This PC" error keeps cropping up? Worry not; there are ways to resolve this problem, so you can bring your system to the factory settings. We'll show you multiple ways to get around this issue.
Since this error can occur for several different reasons, you'll likely have to follow a few troubleshooting tips before you can fix your issue. We'll start with the fix for the most common reason of this issue, so you can get your problem sorted out as soon as possible.
When you get the above error, Microsoft recommends that you fix your local Windows image file. This will resolve the issue with various core system features, including the option that resets your PC.
Another way to possibly fix your "There Was a Problem Resetting Your PC" error is by using Windows' Startup Repair tool. This tool helps resolve many issues with Windows' startup, some of which may be causing your reset process to fail.
One reason you get an error while resetting your PC is that the recent changes made to your PC are incorrect. You can fix that by rolling back your changes using Windows' System Restore tool. This tool restores your system to a restore point created in the past, undoing your changes.
If all else fails to fix your "There Was a Problem Resetting Your PC" error, do a clean install of Windows 10 or Windows 11 operating system on your computer. Not only will this reset your PC, but it'll also wipe off all your data including your apps, settings, and other files. You can then start customizing your system from scratch.
So I decided to factory reset my pc to try and get it to work with a program for my job, and wanted to install windows 10 pro. Anyways I backed up my stuff along with a system image. I used F11 at start up to enter recovery mode. Went to reset this PC, followed the prompts said to delete everything and just do a normal reset as I'm keeping it. So I hit start and it's gets about 37% into the reset and it all of a sudden goes back to the previous screen and says "there was a problem resetting your PC" and nothing else. So then when I try to boot it up and login in it just sits there on a black screen with the hp logo. So I then went and tried to restore with a system image(which I've done before and works) but it then says I need to login as an administrator but there aren't any administrator accounts on this PC. It appears that the reset process got far enough to delete my login info and now I can't do anything without logging in as an administrator. I'm at the end of the rope on what to do! Any help would be awesome!
Looks like you might be mixing terms -- memory and disk space. Sounds like your model has one of those memory sticks configured to work like an SSD. So, it is memory but actually the capacity is one of disk space. And unfortunately, as I mentioned in my reply, the disk test diagnostics tend not to work properly on these devices. Also, they are generally too small to fully support doing a factory reset.
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.
Here is the link: -en/document/c06162205
I can certainly understand the desire to do factory resets -- given the prevalent view that such an action, though extreme, will fix a variety of mysterious problems and return a troublesome PC to working condition.
Problem is -- that very often is NOT the case and if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.
In addition, if you start the reset and it does not complete but hangs or crashes before done, that is almost certainly an indication of a failing drive.
So let's check for the drive failing, if your PC is new enough to support UEFI, you can use these steps to test the drive: -en/document/c00439024
If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.
If the test will not run or if it fails, that indicates that your drive has failed and would need to be replaced.
i appreciate the reply, I should've been a little more clear. It wasn't running slow before, just wanted a fresh start, but sounds like I may need a new drive. It is also not a HDD. My tablet pc has a SSD that kinda looks like a RAM memory stick for a desktop (best way I can describe, I'm still new to ssd). The build date is June 2019, and I am able to run the tests you talked about. I used the ESC key, then F2 and then ran the fast test and everything passed. But I have wanted to upgrade my memory so maybe now is a good time to do so. It currently has a Samsung 128gb
It all started with the crappy updates back in 2018 and I decided that I would not update any more and paused the updates at Windows Version 1909 - well, up until about 3 months ago everything was going fine and I updated my Desktop (with some difficulty as it had the updating error stuck on Version 1909 as well...) and have been trying to update my Laptop as well with no success.
I am running a 6 year old Asus ROG Laptop which is a decent laptop, I upgraded the RAM and the hard drive when I first got it as well to help with school and work programs (GIS etc, and other resource intensive programs).
So far I have tried: Clean boot, SFC, DSIM, Bootable media, mounted iso, event checking, all that. I managed to get the Windows Recovery Environment issue resolved and that fixed the "Could not find windows recovery environment" error I was getting.
If I try using the bootable media with ANY of the options (repair, reset, remove all files, keep files) I get the KMODE_EXCEPTION_NOT_HANDLED Blue screen of death. If I try the Recovery method - It looks like it starts (about 10 seconds into Getting things ready) then the "There was a problem resetting you PC, no changes were made"
The Problem I am having is when I get to the resetting stage, with the windows logo (in my case the ROG logo) it says please wait for about 8 seconds then goes into the BSOD KMOD_EXCEPTION_NOT_HANDLED.
A few months back i bought a new ssd along with a version of windows 10 pro, since then my computer has accumulated alot of trash and games i no longer play. Therefore, i attempted to Factory reset my computer and was greeted with the message 'There was a problem resetting your computer', once i was given the choice to log back into windows the same message popped up with the addition 'Nothing was changed', this makes no sense and i repeated the process many times.
However, i really need to reset this pc and i cannot use the media creation tool because i cannot afford a new windows key at the moment.
Since you previously had Windows 10 installed and activated on that PC during the installation process skip the steps which ask for a product key and select the option 'I am Reinstalling Windows 10 on this PC', and activation will not be an issue, your PC will have a digital entitlement stored on the Microsoft Activation Servers
I am French and I am located in France (easiest configuration for language, keyboard and regional settings). I am an IT consultant and the time on my computers using Windows 10 Pro 64 bits OS is all the time wrong at the start up of the machine even if I am using the automatic update from internet servers. I tried to set it up manually, but it does'nt work because at the next reboot, the time becomes wrong.
My problem started with build 1803 and then I decided to reinstall from scratch with the up-to-date build 1909 thinking that maybe the problem could be on my side, but the issue is still there... What can I do to have a correct time on my computers ?
I have the same problem. When my computer not connected to the internet it shows wrong time. I knew although I set my time zone manually, it shows UTC time. So windows 10 does not consider time zone whet it is not connected to the net. I searched on the net and found a solution for it on windows report web site as bellow:
@Patrick_MARCHAL I have the same issue. I have Ubuntu 20.04 LTS and windows 10 dual booted. The time is correct in ubuntu but wrong in windows. Even if I try syncing it in the setting and restarting the windows service, the time again changes in next login.
@slippyslide I agree with you. Nothing is wrong with my time and date. I don't need my time on the computer, I can just look at my cable equipment since it is using the same time. Again I've had my equipment for 15 years and it only started this in 2021. It must be software changes since my operating system no longer gets updates. Anyway I am not giving up. If I figure out how to disable this feature, I will tell you.
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