Sweta Singh Scorecard (16th Dec - 31st Dec -23)

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Rajesh Kumar

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Jan 2, 2024, 9:13:59 AM1/2/24
to Sweta Singh, Ishant Kurra, gocclou...@googlegroups.com, Ramcharan Rajamohan
Hi Sweta,

Here is your Performance Report for 16th Dec - 31st Dec -23.

Current Quality Rate100.00%
Number of samples105
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.
0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.
0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.0
Feedback or Comments
Areas of Improvement
Doing great !
Keep up the good work.

Let me know in case of any help required.

Thanks,
Rajesh

On Mon, Dec 18, 2023 at 10:21 PM Rajesh Kumar <kumar...@googleoperationscenter.com> wrote:
Hi Sweta,

Here is your Performance Report for 1st Dec - 15th Dec -23.

Current Quality Rate100.00%
Number of samples141
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.
0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.
0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.0
Feedback or Comments
Areas of Improvement
Doing great !
Keep up the good work !



.




Let me know in case of any help required.

Thanks,
Rajesh

On Mon, Dec 4, 2023 at 1:54 PM Rajesh Kumar <kumar...@googleoperationscenter.com> wrote:
Hi Sweta,

Here is your Performance Report for 16th Nov - 30th Nov -23.

Current Quality Rate100.00%
Number of samples147
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.
0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.
0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.0
Feedback or Comments
Areas of Improvement

Doing great !

Keep up the good work.









.




Let me know in case of any help required.

Thanks,
Rajesh

On Thu, Nov 2, 2023 at 1:41 PM Rajesh Kumar <kumar...@googleoperationscenter.com> wrote:
Hi Sweta,

Here is your Performance Report for 16th Oct - 31st Oct -23.

Current Quality Rate100.00%
Number of samples61
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.
0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.
0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.0
Feedback or Comments
Areas of Improvement
Doing great !
Keep up the good work.

Let me know in case of any help required.

Thanks,
Rajesh

On Mon, Oct 16, 2023 at 6:55 PM Rajesh Kumar <kumar...@googleoperationscenter.com> wrote:
Hi Sweta,

Here is your Performance Report for 1st Oct - 15th Oct -23.

Current Quality Rate99.00%
Number of samples98
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.
2
InquiriesMissed / Incorrect : Lead Status RejectLead status not rejected (EO page) , https://screenshot.googleplex.com/4WVQG2w6kK9Uxm9 ,https://screenshot.googleplex.com/ALiiaNFmsGU2yvj2023-10-09
InquiriesLead not processedLead not processed , https://screenshot.googleplex.com/76XZqLtXbhawahG ,https://screenshot.googleplex.com/7c8L4QAMGdyRCMi2023-10-09
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.
0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.0
Feedback or Comments
Areas of Improvement
Lead status not rejected.
Lead not processed.
Make your own checklist.
Before submitting the lead check twice that all the necessary information is fields
properly.

Let me know in case of any help required.

Thanks,
Rajesh

On Tue, Oct 3, 2023 at 6:49 PM 'Vaibhav Goyal' via GOC Cloud QA team <gocclou...@googlegroups.com> wrote:
Hi Sweta,

Here is your Performance Report for 16th to 30th Sep.


Current Quality Rate98.50%
Number of samples120
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found
3
InquiriesLead not processedLead not processed - https://screenshot.googleplex.com/9soMpEFVNgG8o4R2023-09-26
InquiriesLead status not RejectedLeft he org missed/ lead not rejected - https://screenshot.googleplex.com/4479uBpwKwRretU, https://screenshot.googleplex.com/4KqeNV4k9oumiJ72023-09-27
InquiriesLead status not RejectedLeft he org missed/ lead not rejected https://screenshot.googleplex.com/8YLHR7sd8MQfRSc, https://www.linkedin.com/in/minu-roy-396a9411/?originalSubdomain=sg2023-09-27
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.
1
InquiriesWrong linkedin linkIncorrect linkedin - https://screenshot.googleplex.com/8Je558ku4yafqUx, https://www.linkedin.com/in/anneschuth/2023-09-26
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.
0
Feedback or Comments
Areas of Improvement
Use research techniques shared with you to Remove prefilled informations in activaions
Re-Checking leads Before submission.
Follow best practices.


We will be having a feedback session regarding the same.

Thanks
Vaibhav

On Mon, Sep 18, 2023 at 4:30 PM Vaibhav Goyal <goyalv...@google.com> wrote:
Hi Sweta,

Here is your Performance Report for 1st to 15th Sep.


Current Quality Rate99.60%
Number of samples80
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found
0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.
1
ActivationsWrong industryIndustry & employee size is not updated -https://screenshot.googleplex.com/97SdMTDaFkjNKdh2023-09-13
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.
0
Feedback or Comments
Areas of Improvement
Use research techniques shared with you to Remove prefilled informations in activaions
Re-Checking leads Before submission.
Follow best practices.


We will be having a feedback session regarding the same.

Thanks
Vaibhav

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Gargi Katiyar

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Jan 17, 2024, 4:48:21 AM1/17/24
to Sweta Singh, Ishant Kurra, gocclou...@googlegroups.com, Ramcharan Rajamohan
Hi Sweta,
Here is your Performance Report for the 1st.-15th. Jan., 2024

Current Quality Rate100.00%
Number of samples117

Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.
0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.0

Feedback
Areas of Improvement
Job Well Done!
Zero Defects


Periodic revisiting of the process updates for continued Quality Assurance.

A follow-up review will be held to determine if the issues and findings were resolved.

Thanks
Gargi


To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAFmA0%2Bcr%2BqqzqNu3TbxQJx8%2B6DFcsLgo5wEhSv_wLCSU3UnBAQ%40mail.gmail.com.

Gargi Katiyar

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Feb 1, 2024, 4:51:56 AM2/1/24
to Sweta Singh, Ishant Kurra, gocclou...@googlegroups.com, Ramcharan Rajamohan
Hi Sweta,

Here is your Performance Report for the 16th.-31st. Jan., 2024

Current Quality Rate99.10%
Number of samples169

Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found
2
InquiriesWrong : Website/ DomainWebsite column not updated https://screenshot.googleplex.com/6APWuhQrcSajxdp2024-01-22
InquiriesValid account mark as invalid / Invalid account mark as validInvalid Account marked as Valid https://screenshot.googleplex.com/3fFeUqRfAW6JPCY https://screenshot.googleplex.com/8XBDzPM8ekzWDLw https://screenshot.googleplex.com/NTAbQidKLecycL7 2024-01-22
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.0

Feedback
Action item
Findings –Tier 1 & 2 defects found during the review process.

You seem to have the chops to get the job done most of the time, but try to elevate your performance from expected to exceptional.		Concentrate on the research approach that is shared with you while resolving the query or getting a quality markdown.

Follow the feedback comments to confirm you are going in the right direction.It can also help deal with issues and challenges before they become major problems.

A follow-up review will be held to determine if the issues and findings were resolved.

Thanks
Gargi

Gargi Katiyar

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Feb 16, 2024, 5:15:06 AM2/16/24
to Sweta Singh, Ishant Kurra, gocclou...@googlegroups.com, Ramcharan Rajamohan
Hi Sweta,

Here is your Performance Report for the 1st.-15th. Feb., 2024

Current Quality Rate99.19%
Number of samples186
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found
3
Inquiries
Valid account mark as invalid / Invalid account mark as valid
Invalid account marked as valid "https://screenshot.googleplex.com/845EvPCtSPaDa3A https://screenshot.googleplex.com/9q3kSTa6ZhDeEnr website not working
There is no company existence"		2024-02-06
Valid account mark as invalid / Invalid account mark as valid
Invalid Account marked as Valid "joemurf.co.uk is not a free domain email
It should be marked as Couldn't find account
https://screenshot.googleplex.com/3WuQngZqrQAo93J
https://screenshot.googleplex.com/BWRppmjhj8Uhtb3 "		2024-02-06
Valid account mark as invalid / Invalid account mark as valid
Invalid Account marked as Valid "erosinternational.in is domain for sale as per the SS added by you, then it should be marked as Couldn't find account
https://screenshot.googleplex.com/9XMjnwrNFXaF4gY https://screenshot.googleplex.com/36NJEeNhikTrf2y "		2024-02-09
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.0

Feedback
Areas of Improvement
Findings –Tier 1 defects found during the review process.

You have shown improvement in controlling the above mentioned critical error through use of research approach,best practices and the feedback shared with you.

Account Validation Techniques

Periodic revisiting of the process updates for continued Quality Assurance.
A follow-up review will be held to determine if the issues and findings were resolved.

Thanks
Gargi

Gargi Katiyar

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Mar 1, 2024, 7:23:34 AM3/1/24
to Sweta Singh, Ishant Kurra, gocclou...@googlegroups.com, Ramcharan Rajamohan
Hi Sweta,

Here is your Performance Report for the 16th.-29th. Feb., 2024

Current Quality Rate99.50%
Number of samples161
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.1Inquiries
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.0

Feedback
Areas of Improvement
Findings –Tier 1 & 2 defects found during the review process.

Improvement in Tier 1 defects.

Excellent research skills.

You are maintaining the DMA-QA Alignment.

Periodic revisiting of the process updates for continued Quality Assurance.
A follow-up review will be held to determine if the issues and findings were resolved.

Thanks
Gargi

Gargi Katiyar

unread,
Mar 19, 2024, 7:16:34 AM3/19/24
to Sweta Singh, Ishant Kurra, gocclou...@googlegroups.com, Ramcharan Rajamohan
Hi Sweta,

Here is your Performance Report for the 1st.-15th. March., 2024

Current Quality Rate100.00%
Number of samples143
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.0

Feedback
Action item
Job Well Done!

Zero Defects

The adherence to quality standards, and the observance to best practices is being employed.

Share your performance management tips.


Keep Participating in quality sessions to help identify the strength and issues from the previous month.
Improve communication and knowledge sharing with the team and develop the problem solving skills.

Thanks
Gargi

Gargi Katiyar

unread,
Apr 1, 2024, 7:59:35 AM4/1/24
to Sweta Singh, Ishant Kurra, gocclou...@googlegroups.com, Ramcharan Rajamohan
Hi Sweta,

Here is your Performance Report for the 16th.-31st. March., 2024

Current Quality Rate98.84%
Number of samples69
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found1Inquiries
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.1InquiriesMissed Direct/Alt. : Phone Number
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.0

Feedback
Areas of Improvement
Findings –Tier 1 & 2 defects found during the review process.


You seem to have the chops to get the job done most of the time, but try to elevate your performance from expected to exceptional.

Pay more attention while fetching the data from zoominfo to control Tier 2 errors.
Implement the zoominfo research techniques.

Thanks
Gargi

Sumi Devi

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Apr 16, 2024, 11:31:28 AM4/16/24
to Sweta Singh, Ishant Kurra, gocclou...@googlegroups.com, Ramcharan Rajamohan
Hi Sweta,

Here is  your Performance Report for 1st  to 15th  of April  2024.

Current Quality Rate98.20%
Number of samples67
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead 0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.
0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.



4





Inquiries





Incorrect / Missed Email id

Email id missed:
https://screenshot.googleplex.com/4McNs9sxXJ96KQU ,
https://screenshot.googleplex.com/6Z8GjaT25fr45y7 		04/08/2024

Incorrect / Missed Ph. No.





Alternate no. missed:
https://screenshot.googleplex.com/AmeTDBBtJ7vMKi6 ,
https://screenshot.googleplex.com/6grN3oSSeb278tA 		04/15/2024

Phone no. missed:
https://screenshot.googleplex.com/MxwYCZaqnwknjWL ,
https://screenshot.googleplex.com/7b2FfdyRCNVcxXb 		04/10/2024

Mobile no. missed:
https://screenshot.googleplex.com/3Wvjo9kE68LCUTA ,
https://screenshot.googleplex.com/vAfrP7uBC7V85Xh 		04/09/2024

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.
0
Feedback or Comments
Areas of Improvement
Work on Zoominfo errors.
Apply proper research approaches to minimize zoominfo errors
Zoominfo errors


We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.


Best Regards,

Sumi



To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAJm-wfSquhZPjup5Ctx8RapvxSm2wjXT7%3DVK%3DTkvb06n-v6ZTA%40mail.gmail.com.

Sumi Devi

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May 2, 2024, 5:51:57 AM5/2/24
to Sweta Singh, Ishant Kurra, gocclou...@googlegroups.com, Ramcharan Rajamohan
Hi Sweta,

Here is  your Performance Report for 16th  to 30th  of April 2024.

Current Quality Rate99.10%
Number of samples136
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead 0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.
0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.



4




Inquiries




Incorrect / Missed Email id

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.
0

Feedback or Comments
Areas of Improvement
Need to work on Zoominfo errors.
Recheck process data to avoid errors like DM source missed.
Zoominfo research approaches.


We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.


Best Regards,

Sumi

Sumi Devi

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May 16, 2024, 6:31:34 AM5/16/24
to Sweta Singh, Ishant Kurra, gocclou...@googlegroups.com, Ramcharan Rajamohan
Hi Sweta,

Here is  your Performance Report for 1st  to 15th  of May 2024.

Current Quality Rate99.60%
Number of samples120
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead 0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.
1

Inquiries

Incorrect / Missed Address

Incorrect address -
https://screenshot.googleplex.com/47ub2Xhnhyi4Wpw ,
https://screenshot.googleplex.com/3cjCgfmSueLMBgi

 		05/09/2024

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.
0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.
0
Feedback or Comments
Areas of Improvement
proactively check for the DM address and update it correctly.
Good improvement with other errors.
DM address verification


We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.


Best Regards,

Sumi

Sumi Devi

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Jun 17, 2024, 11:39:13 AM6/17/24
to Sweta Singh, Ishant Kurra, gocclou...@googlegroups.com, Ramcharan Rajamohan
Hi Sweta,

Here is  your Performance Report for 1st  to 15th  of June 2024.

Current Quality Rate99.00%
Number of samples118
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead 0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.
0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.



4




Inquiries
Incorrect /Missed IndustryIncorrect industry -
https://screenshot.googleplex.com/37S2zXt2yercwBR		06/04/2024
Inquiries

DM left caseMissed to check DM left check box -
https://screenshot.googleplex.com/mbnerb3J2o4DNQT ,
https://screenshot.googleplex.com/9XKaZsRKokL45hM 		06/10/2024
InquiriesIncorrect /Missed LinkedinIncorrect linkedin -
https://screenshot.googleplex.com/8b5PsHb56wL4aVq 		06/12/2024
InquiriesIncorrect /Missed Ph codeCountry code missed -
https://screenshot.googleplex.com/BETLWE5fUsX2pG4 		06/13/2024
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.
0
Feedback or Comments
Areas of Improvement
Recheck data after processing to avoid certain errors.
Be a little more focused while enriching any record.
Re-Check enriched data before moving to the next record


We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.


Best Regards,

Sumi

Sumi Devi

unread,
Jul 9, 2024, 4:16:19 AM7/9/24
to Sweta Singh, Ishant Kurra, gocclou...@googlegroups.com, Ramcharan Rajamohan
Hi Sweta,

Here is  your Performance Report for 16th  to 30th  of June 2024.

Current Quality Rate99.00%
Number of samples107
Tier & Type of ErrorsNo. of ErrorsProjectError CategoriesComments/ScreenshotsDate
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead 0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.


Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.
0
Feedback or Comments
Areas of Improvement
Recheck data after processing to avoid certain errors.
Be a little more focused while enriching any record.
Re-Check enriched data before moving to the next record


We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.


Best Regards,

Sumi

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